Customer Service Specialist - 3rd Shift

Equifax, Inc. in; Louisville (KY); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist for the 3rd shift. The role involves providing exceptional support through calls and written communication, troubleshooting issues, and documenting important customer interactions. Ideal candidates should have a strong background in customer service and IT support, with opportunities for hybrid and remote work after training.

Qualifications

• At least 1 year of IT Help Desk or PC experience.
• At least 1 year of customer service experience, preferably in a call-center environment.

Responsibilities

• Respond to customer support inquiries via telephone or written format.
• Resolve customer concerns regarding installation, operation, or product application.
• Document customer information and recurring technical issues.

Skills

Customer Service

Troubleshooting

Documentation

Education

High School Diploma or equivalent

Associates or Bachelor's degree in Computer Science, Social Work, Communications or related field

Job description

Customer Service Specialist - 3rd Shift (Finance)

Customer Service Specialist - 3rd Shift (Finance)

Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

Shifts Available:

• 4:30 PM - 1:00 AM, Monday - Friday-Fully Remote after training (5 week training M-F follows hybrid Schedule)
• 12:00 AM - 8:30 AM, Sunday - Thursday-Fully Remote after training(5 week training M-F follows hybrid Schedule)

What you'll do

• Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development

What experience you need

• High School Diploma or equivalent
• At least 1 year of IT Help Desk or PC experience, or related knowledge
• At least 1 year of customer service experience, preferably in a call-center environment.

What could set you apart

• Associates or Bachelor's degree in Computer Science, Social Work, Communications or related field
• At least 1 year of experience documenting quality assurance processes
• At least 1 year of PC configuration and installation experience
• At least 1 year experience in a call-center setting