Service Desk Agent I – 2nd / 3rd Shift (Remote Based in SoCal ONLY)

Irvine Tech Corp; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in IT support is seeking a Service Desk Agent I to provide essential helpdesk services for clinical applications and IT systems. This mostly remote role requires local candidates within a reasonable distance for onsite requirements. Join a dynamic team that values service-oriented technology specialists ready to thrive in a fast-paced environment.

Qualifications

• Minimum 3 years in IT, 2 years service desk experience.
• Flexibility to work 2nd or 3rd shift schedules.
• Experience managing support in enterprise systems.

Responsibilities

• Support end users across hospitals and clinics.
• Provide helpdesk support for clinical applications and business software.
• Handle high ticket volume and adapt to changing systems.

Skills

Customer service

Problem-solving

Communication

Adaptability

Tools

Microsoft Office

Active Directory

SCCM

Windows OS

Job description

Service Desk Agent I – 2nd / 3rd Shift (Remote Based in Southern California ONLY)

Our client is looking for a highly motivated Service Desk Agent I to join their IT support team. This role supports end users across hospitals and clinic locations, delivering essential helpdesk support for clinical applications, network and Wi-Fi connectivity, operating systems, and business software. The ideal candidate is a resourceful, service-oriented technician who thrives in a fast-paced, high-ticket-volume environment and can adapt quickly to changing systems and priorities. This position is mostly remote, local candidates are preferred as they must be within a reasonable distance to be onsite as required.

Location : Remote Southern California ONLY

Compensation : This job is expected to pay about $24–$27 per hour

No Visa Sponsorship Available for this role

What You’ll Do :

What Gets You the Job :

• Minimum of 3 years in IT and 2 years in service desk support, including high-volume call center experience
• Ability to manage support across enterprise systems such as Windows OS, Microsoft Office, Active Directory, and SCCM
• Must have flexibility to work 2nd or 3rd shift schedules as assigned
• Strong communication, customer service, and problem-solving skills
• Demonstrated capacity to learn new systems, follow SLAs, and contribute to a collaborative team environment

Apply now to help support mission-critical IT services for clinical professionals and patients alike. If you’re a match, our AI recruiter, Avery, will invite you to a virtual interview to learn more.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most : helping you grow. Join us. Let us

ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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