Customer Service Specialist - 3rd Shift

Kount; Louisville (KY); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer support seeks a Customer Service Specialist in Louisville to handle inquiries and resolve issues with empathy. This role requires effective communication skills, with a full-time schedule of 12am - 8:30am M-F, and offers work-from-home options. Ideal candidates will have a background in IT support and customer service.

Benefits

Comprehensive compensation and healthcare packages

401k matching

Paid time off

Online learning platform with guided career tracks

Qualifications

• At least 1 year of IT Help Desk or PC experience.
• At least 1 year of customer service experience in a call-center environment.

Responsibilities

• Responds to customer support inquiries via telephone or written format.
• Resolves customer concerns raised during installation or product application.
• Documents customer information and recurrent technical issues.

Skills

Customer Service

Technical Troubleshooting

Communication

Education

High School Diploma or equivalent

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

This will be a 12am - 8:30am M-F shift and will be able to Work from Home.

What you’ll do

• Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action

• Documents customer information and recurring technical issues to support product quality programs and product development

What experience you need

• High School Diploma or equivalent

• At least 1 year of IT Help Desk or PC experience, or related knowledge

• At least 1 year of customer service experience, preferably in a call-center environment.

What could set you apart

• Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field

• At least 1 year of experience documenting quality assurance processes

• At least 1 year of PC configuration and installation experience

• At least 1 year experience in a call-center setting

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-KY-Louisville

Function:

Function - Fulfillment / Operations

Schedule:

Full time