Customer Service Specialist - 2nd Shift

Kuehne+Nagel; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental benefits

Employee discounts

Tuition reimbursement

Training programs

Job summary

Kuehne+Nagel in the United States is hiring a Customer Service Representative (CSR) – Wave Planner to coordinate orders between operations and customers. You will manage inquiries, track shipments, and ensure timely pickups, reporting to the Operations Supervisor.

The position requires 2+ years of warehouse customer service, experience with order management systems or WMS (Manhattan), and strong Excel skills. Growth opportunities and benefits are offered.

Qualifications

• High School diploma or equivalent.
• 2+ years of customer service experience in a warehouse.
• Knowledge of order management systems, WMS, or Manhattan.
• Proficient in Excel with complex spreadsheets.

Responsibilities

• Manage communications between operations and customers.
• Handle customer queries and complaints.
• Manage orders for clients and ensure prompt pickup.
• Report to the Operations Supervisor.
• Coordinate processing of export orders in the AES system.
• Maintain WMS and update area metrics.
• Provide secondary support to the local team.

Skills

Customer service experience

Warehouse experience

Order management systems

WMS (Manhattan) knowledge

Excel

Education

High School diploma or equivalent

Tools

Manhattan WMS

Job description

It\'s more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you\'re leading a team, engineering processes, or driving projects, your work ensures that our customers\' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse\u2014it helps shape the flow of global trade.

Customer Service Representative (CSR) – Wave Planner

As the primary contact, the Customer Service Representative (CSR) - Wave Planner will manage communications between operations and the customer. You will handle their customer queries and complaints. Your focus will be to manage orders for our clients and ensure they are picked up promptly. You will report to the Operations Supervisor.

How you create impact

• You will perform administrative tasks for the area or shift
• Maintain filing systems and documents per Standard Operating Procedure (SOP)
• You will work with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
• Coordinate processing of export orders in the AES system
• Manage the WMS system, and update area or shift metrics
• You will be the secondary support of the local team

What we would like you to bring

• High School diploma or equivalent
• 2+ years of customer service experience working in a warehouse
• Knowledge of order management systems, WMS, or Manhattan
• Knowledge of Excel (can maintain complex spreadsheets)

What\'s in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Kuehne+Nagel is committed to working with and providing reasonable accommodations to job applicants with disabilities. This includes ensuring access and support for all individuals who are seeking to use our online application resources.

For applicants in the United States, individuals with a disability who require a reasonable accommodation for any part of the application, interview, or hiring process may contact us by sending an email to kn.taaccommodations.com.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.