Customer Service Specialist

Socket.dev; Williamsburg (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Socket.dev seeks a motivated customer service specialist to join the Sales Department at our Williamsburg, VA site. You will partner with the sales team to meet customer service expectations, manage orders, and coordinate with internal teams to ensure smooth order processing.

The role requires strong communication, teamwork, and effective time management in a fast-paced environment. Full-time position located on-site in Williamsburg, VA.

Qualifications

• Experience in B2B industrial products customer service is preferred.
• Knowledge of ERP systems and MS Office.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Partner with sales team to meet and exceed customer’s service expectations.
• Handle customer purchase orders/ changes/ returns according to company policies and procedures.
• Send order confirmation to customer within 48 hours of order placement.
• Communicate the status of order if delayed.
• Prepare, submit, and follow up on customer quotes.
• Communicate pricing on all products to customers as required.
• Work closely with sales, supply chain, production, and shipping to internally communicate customer requirements and concerns.
• Support the creation of production jobs.
• Be active in the maintenance and development of work instructions and work processes.
• Process NCR (Non-Conformance Reports) as necessary to assure same errors do not repeat themselves.
• Maintain customer confidentiality.
• Actively participate in department meetings and offer suggestions on improvements.

Skills

Customer service

Communication

Teamwork

Time management

Education

Associate degree preferred

Tools

ERP Systems

MS Office

Job description

We are looking for a motivated customer service specialist with an affiliation to engineered industrial and medical products to join our Sales Department at the Williamsburg, VA site:

Tasks and Responsibilities:

• Partner with sales team to meet and exceed customer's service expectations
• Handle customer purchase orders/ changes/ returns according to company policies and procedures
• Send order confirmation to customer within 48 hours of order placement
• Communicate the status of order if delayed
• Prepare, submit, and follow up on customer quotes
• Communicate pricing on all products to customers as required
• Work closely with sales, supply chain, production, and shipping to internally communicate customer requirements and concerns
• Support the creation of production jobs
• Be active in the maintenance and development of work instructions and work processes
• Process NCR (Non-Conformance Reports) as necessary to assure same errors do not repeat themselves
• Maintain customer confidentiality
• Actively participate in department meetings and offer suggestions on improvements

Qualifications:

• Associate degree preferred in applicable field
• Ideally, working experience in a B2B/ industrial products customer service position
• Preferred: Working knowledge of ERP Systems and proficient in MS Office
• Self-Motivated and Self-Directed with strong attention to detail and problem-solving skills
• Communication skills, cooperativeness, and ability to work in a team
• Effective time management skills with ability to prioritize and execute tasks in a fast-paced environment
• Ability to legally work in the United States

Additional Job Details:

• Pay - $18.00 - $20.00 an hour
• Job Type - Full-time