Customer Service Specialist

CRG; Richmond (VA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

18 days PTO

Health and Dental Insurance

Vision insurance

401K with employer match

Job summary

CRG is seeking a Customer Service Specialist to support spare parts operations at a customer site in Richmond, VA. The role involves processing orders, invoicing, and maintaining accurate records while liaising with customers and on-site partners.

Ideal candidates have 2+ years in B2B customer service, strong Excel skills, and ERP experience (SAP preferred). A hybrid work arrangement is possible after 6 months with one remote day per week.

Qualifications

• 2+ years of B2B customer service experience.
• Experience with order processing, invoicing, or purchase orders.
• Strong Excel skills (VLOOKUP, pivot tables, conditional formatting).
• ERP system experience required; SAP preferred.
• High attention to detail and problem-solving skills.

Responsibilities

• Review inventory availability and process internal purchase orders.
• Prepare and process customer quotes, orders, and invoicing.
• Respond to customer emails and phone calls; provide order status updates.
• Support inventory review and data accuracy in systems.
• Enter data and maintain records in company databases.
• Coordinate with on-site partners to ensure smooth service operations.

Skills

Customer service

Order processing

Excel

SAP ERP

Attention to detail

Tools

ERP system

Job description

Schedule: Monday-Friday, 7:30 AM-4:00 PM

About the Job: CRG is seeking a Customer Service Specialist to support spare parts operations at a customer site in Richmond, VA. In this role, you would serve as a key backup and partner within the department, helping process orders, manage customer communication, support invoicing, and assist with inventory-related activities. This role is ideal for you if you have demonstrated experience in customer service with order processing, along with strong Excel skills, ERP system experience, and attention to detail.

About the Company: Our client is a global leader in sophisticated packaging machinery, known for innovative engineering, reliable performance, and high-quality solutions across the packaging industry. With more than 2,200 employees worldwide, the company supports customers through technical expertise, operational excellence, and a strong commitment to service.

What you’ll do:

• Review inventory availability and process internal purchase orders
• Prepare and process customer quotes, orders, and invoicing
• Respond to customer emails and phone calls
• Provide updates on part availability and order status
• Support inventory review and inventory control
• Enter data and maintain accurate records in company systems and databases
• Update information related to machine projects and kits
• Work closely with internal teammates and onsite partners to ensure smooth customer service operations

What we’re looking for:

• 2+ years of B2B customer service and/or similar office experience
• Experience with order processing, invoicing, or purchase orders
• Strong Excel skills, including VLOOKUP, pivot tables, and conditional formatting
• Large accounting system (ERP) experience required; prefer SAP specifically
• Strong attention to detail and problem-solving skills
• Professional communication skills and a team-oriented attitude
• Quarterly travel to Greensboro, NC area for trainings and group meetings
• Hybrid Potential after 6 months – 1 remote day/week after 6 months, based on performance

Available Benefits (when permanent):

• 18 days of PTO annually and additional days for longevity with the company
• Health and Dental Insurance for employee is fully paid for by the company, with dependent coverage shared
• Vision insurance
• FSA
• Life Insurance and Short-Term Disability Insurance covered by the company
• Volunteer Life, Accident, Illness, and Long-Term Disability Insurance
• 401K plan with full employer match up to 6% of contributions