Customer Service Specialist

Concentrix; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Concentrix is seeking a Customer Service Specialist to provide exceptional service via calls and the internet for a high-visibility Federal Government Agency. The ideal candidate is passionate about customer service, capable of working in a remote setting, and eager to contribute to a vibrant and diverse workplace.

Benefits

Comprehensive paid training

Development and career progression opportunities

Structured support system for work from home

Rotating roster – No weekend work

Qualifications

• Experience in a contact center environment highly desirable.
• Must be an Australian Citizen and at least 18 years of age.
• Confident in using computers and systems.

Responsibilities

• Provide customer service support and resolution of routine problems.
• Interface with customers via inbound and outbound calls.
• Collaborate in a 100% work from home role.

Skills

Customer service

Interpersonal skills

Communication

Computer skills

Education

High School Diploma or equivalent

Job description

Job Title:

Customer Service Specialist

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Want to step into something new? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.

Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.

Who is Concentrix?

We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.

Key Role Details

• Hourly rate of $25.80 + Super + Incentives

• Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday)

• Full-time only

• Location: Work from Home - Every minute you’re working, you’re earning!

• Initial equipment collection required

• Successful applicants must be able to collect IT equipment from: Melbourne, Adelaide, Brisbane, Parramatta, and Perth

• Register now for Future Intakes!

Who are you?

• Must be an Australian Citizen and at least 18 years of age

• Must have minimum 3 0 Mbps download and 15 Mbps upload for home office

• Passionate about customer service

• Eager to work towards goals and targets

• Confident and capable in using computers and systems

• Existing experience within a contact centre environment – highly desirable!

• Exceptional communication and interpersonal skills

What’s in it for you?

• Rotating roster – No weekend work!

• A diverse and inclusive work environment

• Comprehensive paid training to get you up to speed

• Development and career progression opportunities

• Structured support system to help you thrive in a work from home environment

• Concentrix calendar of engagement events

If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, APPLY NOW!

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

*Applicants must pass a police check and other pre-employment checks, including a government clearance check*

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Work-at-Home Victoria

Language Requirements:

Time Type:

Full time

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Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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