Remote Technical Customer Service Specialist

Conduent Securities Services, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Conduent is seeking a Remote Technical Customer Service Specialist to join their dynamic team. This role is pivotal in providing exceptional support to customers concerning their accounts and technical needs. With a starting pay of $15 per hour, the position offers full-time hours with a supportive culture and comprehensive benefits from day one.

Benefits

Paid Training

Career Growth Opportunities

Full Benefit Options

Positive work environment

Weekends and holidays off

Qualifications

• High school diploma or equivalent required.
• At least 6 months of customer service experience preferred.
• Ability to pass a criminal background check.

Responsibilities

• Support customers with SSL, relational databases, and server inquiries.
• Answer customer questions and resolve issues effectively.
• Gather and maintain customer account information.

Skills

Customer Service

Technical Support

Communication

Education

High School Diploma or equivalent

Tools

Relational Databases

SSL

Servers

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Technical Customer Service Specialist

Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients with their relational database, SSL, and server needs.

Starting Pay $15.00 Per Hour – Fulltime – Weekdays 11 am to 8 pmEST.

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package from day one, so you’ll be able to thrive both personally and professionally.

About the Role

You will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a Remote Technical Customer Service Specialist, you will be responsible for:

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
• Performing routine call center activities concerning business products and services.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Using your computer knowledge to give exceptional customer service.

Requirements

To be successful in this role you will:

• Have a high school diploma or equivalent.
• Be able to successfully pass a criminal background check.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have at least 6 months of customer service work experience.
• Typing Speed of 30WPM or higher.
• Have knowledge of desktop and portable devices.
• Have knowledge of relational databases, SSL and/or Servers.
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
• Secured workspace that has a door that separates you from the rest of your home.

Work in a way that works for you

At Conduent we want you to be yourself. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following working schedule:

• Monday through Friday – 11am – 8pm EST

Working with us

Join a rapidly growing organization that can support your career goals.

Working for you

What you get:

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Weekends and holidays normally off

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

We are NOT currently hiring in the following geographies:

States:AK, CA, HI, MA, IL, MT & NY

Metro Areas:MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $15.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment [e-mail] may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.