Customer Service Specialist

WEX; New York (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

WEX is seeking a friendly, solutions-oriented Part-Time Customer Service Specialist to join their team remotely. In this role, you will be the first point of contact for customers, helping to resolve inquiries and ensure every interaction leaves them feeling valued. With flexible shifts and a supportive environment, this position allows you to grow your career while contributing to outstanding customer experiences.

Benefits

Flexible part-time schedule

Remote-first culture

Comprehensive training

Qualifications

• 1+ year of experience in customer service or client support role.
• Strong communication and active listening skills.
• Self-motivated with attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with account questions and troubleshooting.
• Document interactions accurately in the CRM system.

Skills

Communication

Active listening

Problem-solving

Job description

Job Title: Part-Time Customer Service Specialist

Schedule: 20–25 hours per week (Flexible shifts available)

About WEX

WEX is a leading financial technology service provider, simplifying the complexities of payment systems for businesses across the globe. From fleet and corporate payments to healthcare benefits, we power the modern workforce with smart, intuitive solutions. We thrive on innovation, collaboration, and empowering our people to grow their careers while helping clients succeed.

Position Overview

WEX is seeking a friendly, solutions-oriented Part-Time Customer Service Specialist to join our team remotely. In this role, you'll be the first point of contact for customers, helping to resolve inquiries, troubleshoot issues, and ensure every interaction leaves them feeling supported and valued.

What You’ll Do

• Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional manner
• Assist customers with account questions, billing concerns, and product information
• Troubleshoot basic technical issues and escalate complex matters when needed
• Document interactions accurately in the CRM system
• Collaborate with internal teams to resolve customer issues efficiently
• Uphold WEX’s commitment to delivering outstanding customer experiences

What We’re Looking For

• 1+ year of experience in a customer service, call center, or client support role
• Strong communication and active listening skills
• Comfort navigating multiple systems and screens simultaneously
• Self-motivated and able to work independently in a remote environment
• High attention to detail and a problem-solving mindset
• Reliable home internet and a quiet, professional work setting

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk)
• Familiarity with fintech, payment solutions, or benefits administration is a plus
• Bilingual English/Spanish is a bonus

Why Join WEX?

• Flexible part-time schedule to fit your life
• Remote-first culture and supportive team environment
• Comprehensive training and ongoing learning opportunities
• Be part of a purpose-driven company shaping the future of commerce

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing, Administrative, and Finance

• Industries

  Education Administration Programs and Government Administration

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