Customer Service Specialist

Allied Solutions LLC; United States; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

100% company-paid life and disability

401k with company match

Three weeks PTO by end of first year

Job summary

Allied Solutions LLC is seeking a customer service oriented associate to handle inbound borrower, agent, and lender calls while verifying CPI insurance information and maintaining accurate loan histories. You will communicate clearly, resolve issues promptly, and uphold confidentiality in a fast-paced environment.

The role emphasizes reliability, professional interaction with team members and customers, and the ability to learn quickly while contributing to a robust benefits package and remote

Qualifications

• Excellent telephone, written and verbal communication skills with strong customer service focus.
• Strong attention to detail and organization skills.
• Strong problem solving and analytical abilities.
• Ability to learn quickly.
• Ability to acknowledge and respect confidential information.

Responsibilities

• Inbound Calls – 90% handling borrower, agent and lender calls professionally.
• Accurately verify, key and memo insurance information for CPI products.
• Follow up to resolve customer problems or issues.
• Mentor fellow coworkers as requested by supervisor.
• Report any system and related issues.
• Meet productivity, quality audits and metrics goals.

Skills

Customer service

Communication

Detail oriented

Problem solving

Confidentiality

Education

High school diploma or GED

Job description

Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.

Job Duties and Responsibilities:

Inbound Calls – 90%

• Handle incoming borrower, agent and lender calls at a professional level.
• Accurately compose written information for loan histories.
• Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance. (CPI) product types and CPI cancels.
• Ability to follow up and resolve customer problems or issues.
• Mentor fellow co-workers as requested by supervisor.
• Report any system and related issues.

Metrics – 10%

• Meet set goals and assigned workload expectations for productivity.
• Meet and exceed Quality audits and metrics.
• Ability to be coached and learn from previous errors and know what is needed to improve.
• Meet monthly regarding scorecard metrics.

Qualifications (Education, Experience, Certifications & KSA):

• High school diploma or GED required.
• Distribute and exchange information with others.
• Perform other duties as assigned.
• Strong attention to detail and organization skills required.
• Strong problem solving and analytical abilities.
• Dependable and reliable.
• Ability to acknowledge and respect confidential information.
• Excellent telephone, written and verbal communication skills with strong customer service focus.
• Professional interaction with employees, peers and customers.
• Answers questions, corrects errors and resolves discrepancies.
• Ability to learn quickly.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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