Customer Service Specialist

Compex-Legal-Services; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

100% remote

Training provided

Growth opportunities

Nationwide impact

Job summary

Compex Legal Services is seeking a Customer Service Specialist to join our growing team. In this role, you’ll be the go-to support for our clients—ensuring orders are accurate, timely, and handled with care.

You’ll respond to inquiries, verify details, and keep clients updated while maintaining precise records. This is a fully remote, full-time position with nationwide reach and opportunities for professional growth.

Qualifications

• Excellent communication and customer service skills.
• Attention to detail and organizational strength.
• Strong time management and prioritization.
• Critical thinking to troubleshoot and resolve issues.
• Proactive, team-oriented mindset with a positive attitude.
• Ability to work independently in a remote environment.
• High school diploma or equivalent required.

Responsibilities

• Respond to client inquiries and provide regular order updates
• Accurately enter client requests and verify order details
• Confirm facility locations and ensure all documentation is complete
• Monitor open orders to keep turnaround times on track
• Maintain accurate records and ensure all information is logged properly

Skills

Customer service

Attention to detail

Time management

Critical thinking

Team collaboration

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Full Time US

15 days ago Requisition ID: 1622

Join Our Team as a Customer Service Specialist!

Are you detail-oriented, love solving problems, and enjoy helping people? Compex Legal Services is looking for a Customer Service Specialist to join our growing team. In this role, you’ll be the go-to support for our clients—making sure their orders are accurate, timely, and handled with care.

About Us

Compex is the nation’s leading provider of record retrieval solutions. We partner with top law firms and major insurance carriers to streamline the process of retrieving, summarizing, and delivering records. By helping clients access information faster, we empower them to make smarter decisions. Our team is expanding, and we’re excited to welcome driven professionals who want to grow with us.

What You’ll Do

• Respond to client inquiries and provide regular order updates
• Accurately enter client requests and verify order details
• Confirm facility locations and ensure all documentation is complete
• Monitor open orders to keep turnaround times on track
• Maintain accurate records and ensure all information is logged properly

What You’ll Bring

• Excellent communication and customer service skills
• Sharp attention to detail and organizational strength
• Strong time management and ability to prioritize tasks
• Critical thinking skills to troubleshoot and resolve issues
• A proactive, team-oriented mindset with a positive attitude
• Comfort working independently in a remote environment
• High school diploma or equivalent (required)

Why Join Compex?

• 100% remote—work from the comfort of your home
• A fast-growing, industry leader with nationwide impact
• Supportive, collaborative team environment
• Training provided—no legal background needed
• Clear opportunities for growth and career advancement