Customer Service Specialist

Essity; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Essity is seeking a Customer Service Specialist for its Prague office in the Health & Medical sector. The successful candidate will manage customer orders, address inquiries, and collaborate across departments to ensure customer satisfaction. Ideal candidates will have experience with SAP and be fluent in Czech and English.

Benefits

Collaborative and caring culture

Empowerment & engagement

Health and safety priority

Individual learning and career growth

Qualifications

• Experience working with SAP is necessary.
• University degree or High School diploma in relevant fields.
• Fluency in Czech and English is required.

Responsibilities

• Processing customer orders from invoicing to dispatch.
• Answering inquiries about product availability and order status.
• Communicating with internal departments to resolve complaints.

Skills

Interpersonal Skills

Communication Skills

Customer-Oriented Mindset

Education

University degree in Economics, Logistics, or related field

Tools

SAP

Job description

Customer Service Specialist

Are you looking to work for a global organization with leading brands in their portfolio? Are you ready for the next step in your career? If so, read on—the position of Customer Service Specialist could be a great opportunity for you!

About the Role

We are currently seeking a Customer Service Specialist to join our team at our Prague office within BU Health & Medical.

What You Will Do

• Processing customer orders and ensuring they are dispatched, invoiced, and paid accurately and on time in the relevant system according to defined processes and standards (order to billing).
• Answering internal and customer inquiries regarding product availability, prices, delivery times, and order status, ensuring prompt and accurate responses.
• Communicating with staff from other departments such as production, warehouse, transport, or distribution to confirm order statuses and resolve customer complaints.
• Entering data into databases or other computerized systems to maintain up-to-date customer records, track order and delivery statuses, and generate sales reports and statistics.
• Handling special and/or more complex customer inquiries.
• Drafting sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
• Performing calculations and analyses to compile and report statistics and provide recommendations.

Who You Are

• Experience working with SAP.
• University degree (or High School diploma) in Economics, Logistics, or a related field.
• Strong interpersonal and communication skills.
• Fluency in Czech and English.
• Customer and consumer-oriented mindset.
• Previous experience in Customer Service is a plus.
• Experience working in an international company is a plus.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential within a winning culture motivated by a powerful purpose.

Our benefits include:

• Collaborative and caring culture
• Empowerment & engagement
• Work with impact and purpose
• Individual learning and career growth
• Health and safety priority
• Sustainable value creation
• Innovation
• Sustainable working life
• Total rewards

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Application deadline: 05 July 2025

Job Requisition ID: Essity251836