Deposit Operations Representative

Smbonline; Carthage (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Smbonline is seeking a customer service professional to support Deposit Operations. The role requires prompt, courteous, and accurate service, with knowledge of bank products and services and the ability to handle New Account check off, maintenance, balance of internal accounts, and handling subpoenas and deceased accounts.

Ideal candidates will have a high school diploma, banking experience, and a willingness to work 40 hours weekly with occasional Saturday shifts.

Qualifications

• High school diploma or equivalent required.
• Prior teller or banking experience required.
• College degree is preferred.

Responsibilities

• Provides customer service excellence in accordance with our standards and philosophy.
• Daily customer contact involving bank products and services.
• Performs daily functions of Deposit Operations group.
• Cross trains in daily functions of Operations Support.
• Participates in community events for SMB.
• Recognizes opportunities to cross sell bank products and services.

Skills

Professional demeanor

Detail oriented

Strong communication

Excellent customer service

Team player

Education

High school diploma or equivalent

Banking experience preferred

College degree preferred

Job description

HOURS NEEDED

8:00/8:30 – 5:00/5:30 Mondays – Fridays 40 hours/week, Saturdays as needed.

JOB SUMMARY

Provide prompt, courteous and accurate customer service while assisting customers with Deposit Operations duties. This position must acquire and maintain a working knowledge of bank products and services. Serves as a specialized contact for New Account check off, various types of maintenance, balancing internal accounts, working insufficient and unposted items, processing returned mail, Open Anywhere Support, US Treasury reclamations, and processing subpoenas, court summons, and deceased accounts.

ESSENTIAL FUNCTIONS

• Provides customer service excellence in accordance with our standards and philosophy.
• Daily customer contact involving bank products and services.
• Performs daily functions of Deposit Operations group.
• Cross trains in daily functions of Operations Support.
• Participates in community events for SMB.
• Recognizes opportunities to cross sell bank products and services.

SKILL REQUIREMENTS

• Professional, friendly, and outgoing personality
• Detail oriented and self-motivated
• Strong communication skills
• Excellent customer service skills
• Team Player

PHYSICAL REQUIREMENTS

• This position is largely sedentary; however, filing and the use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are required. The ability to sit, bend, squat, twist and lift/carry equipment weighing up to 50 lbs. is also required. This position requires a working knowledge of computers, printers, and general office equipment.
• The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. Prior teller or banking experience required. College degree is preferred.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO STATEMENT

Our company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.