Customer Service Specialist

Russell Tobin; Stevens Point (WI); On-site; USD 26,000 - 28,000; Full time

Job summary

Russell Tobin is seeking a Customer Support Representative in Stevens Point, WI to handle a high volume of inbound calls and deliver professional, courteous service. The role requires 1+ year of customer service experience, strong communication skills, and comfort working with computers and multiple systems.

The position emphasizes accuracy, adherence to procedures, and teamwork to meet quality and productivity standards.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service or call center experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Proficient with computers, databases, and multiple systems.

Responsibilities

• Handle a high volume of inbound customer calls and provide professional, courteous assistance.
• Respond to customer questions regarding accounts, products, services, payments, and transactions.
• Research customer issues and provide accurate information and appropriate resolutions.
• Enter and update customer information, account details, and service requests in internal systems.
• Process transactions and maintain accurate records and documentation.
• Verify customer information and ensure data accuracy and completeness.
• Document customer interactions, inquiries, and resolutions in CRM or internal systems.
• Follow established policies, procedures, and compliance requirements.
• Escalate complex issues to the appropriate department when necessary.

Skills

Verbal communication

Written communication

Attention to detail

Computers & databases

Multitasking

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Our client, a leading financial services firm, is looking to hire a Customer Support Representative in Stevens Point, WI.

Pay Rate: $19-$20/hr.

Key Responsibilities

• Handle a high volume of inbound customer calls and provide professional, courteous assistance.
• Respond to customer questions regarding accounts, products, services, payments, and transactions.
• Research customer issues and provide accurate information and appropriate resolutions.
• Enter and update customer information, account details, and service requests in internal systems.
• Process transactions and maintain accurate records and documentation.
• Verify customer information and ensure data accuracy and completeness.
• Document customer interactions, inquiries, and resolutions in CRM or internal systems.
• Follow established policies, procedures, and compliance requirements.
• Escalate complex issues to the appropriate department when necessary.
• Maintain confidentiality of customer and account information.
• Meet established quality, productivity, and customer service standards.
• Collaborate with team members and other departments to resolve customer issues.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service, call center, banking, financial services, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Comfortable working with computers, databases, and multiple systems.
• Ability to handle high-volume calls and multitask effectively.
• Strong problem-solving and customer service skills.
• Ability to follow procedures and work in a team-oriented environment.

ABOUT US:

Benefits Disclosure: “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Equal Employment Opportunity:

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment:

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations:

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.