Administrative Support Specialist

Precision Point Metrics Management Company; St. Louis (MO); On-site; USD 28,000 - 33,000; Full time

Job summary

Precision Point Metrics Management Company in St. Louis, MO is seeking an Administrative Support Specialist to provide cross‑functional administrative support to service, sales, and quality teams.

This full‑time role manages purchasing orders, creates and processes job tickets, maintains customer and service records, supports scheduling coordination, and handles front‑office communication. Strong organization, accuracy, and customer service skills are essential.

Qualifications

• Experience in administrative support or related role.
• Strong organizational and communication skills.
• Familiarity with purchasing orders, service records, and scheduling.

Responsibilities

• Service Administration & Workflow Support: create/process job tickets; maintain service records; coordinate scheduling; assist Service Manager.
• Quality & Compliance Support: complete CAR reports; assist documentation and compliance records; calibrations coordination.
• Customer Service & Front Office Support: field calls, route inquiries, update customer information; back up front desk tasks.
• Documentation & Office Operations: maintain forms and digital files; scan invoices and records; assist with general office tasks.

Skills

Administrative support

Scheduling coordination

Customer service

Documentation management

Job description

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Administrative Support Specialist

Full Time St. Louis, MO, US

3 days ago Requisition ID: 1001

Salary Range: $20.00 To $24.00 Hourly

Position Summary

The Administrative Support Specialist provides cross‑functional administrative support to the service, sales, and quality teams. This role manages purchasing orders, creates and processes job tickets, maintains customer and service records, supports scheduling coordination, and handles front‑office communication. The Specialist also assists with shipping/receiving documentation, calibration coordination, and general office operations. Strong organization, accuracy, and customer service skills are essential.

Key Responsibilities

1. Service Administration & Workflow Support

• Create and process job tickets for sales, service, and inspections.
• Maintain service agreements and related inspection records.
• Coordinate scheduling updates with the service department and maintain the master calendar.
• Field initial service calls and gather required information.
• Assist the Service Manager with administrative tasks and documentation needs.
• Produce and process purchase orders as relayed by sales and service teams.
• Maintain shipping and receiving documentation for incoming and outgoing materials.
• Assist with inventory coordination and documentation.
• Support vendor communication related to orders, materials, and calibration.

3. Quality & Compliance Support

• Complete and file CAR (Corrective Action Request) reports.
• Assist the Quality Manager with documentation, forms, and compliance records.
• Maintain and coordinate calibration of weights with State DOA, Rice Lake, and customer requirements.

4. Customer Service & Front Office Support

• Field incoming calls and front‑office emails; route inquiries appropriately.
• Provide initial customer support for service, records, and sales questions.
• Maintain and update customer contact information.
• Serve as backup for front desk operations and daily office tasks.

5. Documentation, Records & Office Operations

• Maintain forms, records, and digital customer files.
• Scan documentation for paid invoices and customer records.
• Assist with document requests, scanning, shredding, and file maintenance.
• Support general office operations as needed.