Customer Service Specialist

SLB; Shreveport (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

SLB New Energy & Industrial seeks a Customer Service Coordinator to manage all system transactions related to customer orders, ensure accuracy, and support on-time delivery and revenue realization.

The role requires coordinating with Sales, Finance, and Planning, and ensuring documentation and system integrity across order-to-cash processes in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor’s degree preferred in Business Administration, Supply Chain, or related field.
• 3+ years of experience in customer service, order management, or related operations.

Responsibilities

• Enter and manage new bookings in the system to ensure accurate planning and execution.
• Coordinate with Finance for revenue recognition, milestone payments, and invoicing.
• Ensure order documentation is complete, accurate, and aligned with project requirements.
• Collaborate with Logistics to prepare orders for shipment.

Skills

Customer service

Order management

ERP systems

Communication skills

Education

Associate or Bachelor’s degree preferred in Business Administration, Supply Chain, or a related field

High school diploma or GED

Tools

SAP

Microsoft Excel

Job description

Come join us at SLB New Energy & Industrial and be part of a global company driving energy innovation for a balanced planet

SLB New Energy & Industrial (NEI) is a division of SLB; our portfolio includes ventures in carbon capture and sequestration, geothermal power, energy storage, sustainable battery-grade lithium, hydrogen and Data centre infrastructure solutions. To know more about NEI please visit https://www.slb.com/about/driving-energy-innovation/scaling-new-energy-systems

Our Data Centre infrastructure solutions business provides Innovative and cost-effective solutions that enable building faster, smarter and more resilient data centres. Our modular infrastructure solutions scale AI and cloud computing capacity while minimizing capital risk and deployment delays. From design and supply chain to commissioning and operations, by standardizing components and relocating labor to controlled offsite environments, we help reduce costs, improve lead times, and lower construction risk while ensuring quality and global repeatability. To know more about our Data Centres Infrastructure solutions please visit https://www.slb.com/products-and-services/scaling-new-energy-systems/data-center-infrastructure-solutions

SLB is seeking a motivated Customer Service Coordinator to support our Data Centre infrastructure solutions business.

The Customer Service Coordinator is responsible for managing and executing all system transactions related to customer orders, ensuring accuracy, completeness, and alignment with project and financial requirements. This role drives proper system behavior by entering and maintaining demand, supporting revenue recognition, and ensuring all documentation is in place to enable smooth order processing, shipment, and invoicing. Ensure accurate order entry, system integrity, and timely processing of documentation to support on-time delivery and revenue realization.

Roles And Responsibilities

• Enter and manage all new bookings in the system to ensure accurate planning and execution.
• Maintain proper alignment between sales orders (SO), work breakdown structure (WBS), and project requirements.
• Lead and manage warranty and aftermarket order demand.
• Collaborate with Finance to process revenue recognition, milestone payments, and cash invoices.
• Support commercial invoicing activities to ensure timely and accurate billing.
• Ensure financial data is correctly reflected and aligned with order execution.
• Ensure all required documentation is complete, accurate, and properly maintained within the system.
• Create delivery notes for outbound shipments and ensure alignment with corresponding SO lines.
• Validate that all transactions are correctly linked and traceable within the system.
• Coordinate with Logistics to ensure orders are system-ready for shipment.
• Communicate any discrepancies or issues impacting order processing or delivery timelines.
• Support continuous improvement of order management and system processes.
• Follow all safety protocols.
• Use proper PPE and equipment while on the floor of the shop.
• Report hazards and near misses promptly.
• High school diploma or GED required.
• Associate or Bachelor’s degree preferred in Business Administration, Supply Chain, or a related field.
• Equivalent combination of education and relevant professional experience may be considered.
• 3+ years of experience in customer service, order management, materials, or a related operational environment preferred.
• Experience processing customer orders, sales orders, purchase orders, invoices, or other transactional activities preferred.
• Experience working with ERP systems; SAP experience preferred.
• Experience working in a fast-paced environment with multiple priorities and deadlines.
• Experience coordinating with cross-functional teams such as Sales, Finance, or Planning preferred.
• Ability to accurately enter, maintain, and validate transactional data in business systems.
• Ability to work with sales orders, delivery notes, order documentation, and related customer or project information.
• Basic understanding of order fulfillment, logistics, invoicing, or supply chain processes.
• Ability to identify discrepancies in system data and follow up with the appropriate stakeholders.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.
• High attention to detail and accuracy.
• Strong organizational and time management skills.
• Strong written and verbal communication skills. Follow-up and ownership of assigned activities.
• Ability to prioritize and manage multiple tasks while meeting deadlines.
• Problem-solving mindset with the ability to identify and escalation issues appropriately.
• Customer-focused mindset with a commitment to timely and accurate execution.
• Authorized to work in the United States without current or future visa sponsorship

• EQUAL EMPLOYMENT OPPORTUNITY & VETERANS Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.
• REASONABLE ACCOMMODATIONS The Company will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete the application or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
• AUTHORIZATION FOR EMPLOYMENT Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered and accept employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than seventy-two (72) hours after employment commences. In addition, all applicants who are offered and accept employment will be required to verify their employment authorization under oath by signing a USCIS Form I-9. SLB is an E-Verify employer.

SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information.