Customer Service Representative

SLB; Sugar Land (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

SLB is seeking a Customer Service Representative to provide and maintain updated information for customers in a fast-paced environment. You will support customer service functions, enter sales orders, and collaborate with Production, Buyers, and Planners to ensure smooth order fulfillment.

The role requires 3–5 years of experience and a Bachelor's degree in Business Administration. Proficiency in Excel and SAP data handling is important, with strong communication and attention to detail.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Proficient in Excel and data/document handling.

Responsibilities

• Provide and maintain updated information for customers.
• Perform administrative functions supporting customer service functions and sales order entries.
• Provide monthly status of open orders and follow up with customers and Production.
• Maintain record of asset delivery progress and invoicing.
• Interact with Production, Buyer and Planner for follow-up of customer orders.
• Resolve licensing issues received from customers and record in support database.
• Maintain and improve the integrity of the data in the SAP database.

Skills

Intermediate Excel knowledge

Document files creation

Education

Bachelor's degree in Business Administration

Tools

SAP

Job description

The Customer Service Representative is responsible for providing and maintaining updated information for customers.

• Perform administrative functions supporting customer service functions and sales order entries.
• Provide monthly status of open orders and follow up with customers and Production.
• Maintain record of asset delivery progress and invoicing.
• Interact with Production, Buyer and Planner for follow-up of customer orders.
• Resolve licensing issues received from customers and record in support database.
• Maintain and improve the integrity of the data in the SAP database.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Minimum Experience - 3-5 Years

Minimum Education - Bachelor's degree- Business Admin, Business

Key Skills - Intermediate Excel knowledge, Document files creation.

Key Abilities - Assertive Communication, Learning Agility, Attention to Detail, Time Management

Experience- Oil & Gas, Manufacturing, dealing with internal stake holders.

SAP knowledge is a plus

SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information.

• EQUAL EMPLOYMENT OPPORTUNITY & VETERANS Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.
• REASONABLE ACCOMMODATIONS The Company will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete the application or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
• AUTHORIZATION FOR EMPLOYMENT Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered and accept employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than seventy-two (72) hours after employment commences. In addition, all applicants who are offered and accept employment will be required to verify their employment authorization under oath by signing a USCIS Form I-9. SLB is an E-Verify employer.