Customer Service Specialist

TEKsystems; Schaumburg (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Transportation benefits

Job summary

TEKsystems in Schaumburg, IL is seeking a Contract Customer Support specialist to assist account managers, process vehicle orders, and educate drivers on required services. The role emphasizes attention to detail, research, and outbound follow-up with customers.

The position involves heavy email and case management in Salesforce, multi-department collaboration, and daily use of MS Teams. High-quality written English and strong data-entry skills are essential for success.

Qualifications

• 2+ years of customer service experience (Office)
• Strong written and email communication
• Proficiency in the English language and ability to relay communications with properly formed sentences
• Strong computer savvy skills (Will work in multiple databases and monitors)
• Proficient with computers and MS Office suite, including Outlook, Word and Excel (Basic data entry)
• Basic Excel (Ability and willingness to learn it)
• Strong Typing Skills - typing test required for submittal min 40 wpm
• Achieved a HS Diploma

Responsibilities

• Answer a high volume of customer emails and case management within Salesforce
• Assist with ordering vehicles and related customer service tasks
• Research and problem-solve to find solutions
• Communicate with drivers via phone or email to gather missing information
• Multi-task and enter customer data into the system while speaking with them
• Use Salesforce to manage cases and follow up with customers
• Coordinate with internal departments via MS Teams

Skills

Customer service

Written communication

English proficiency

Computer skills

MS Office (Outlook/Word/Excel)

Typing 40 wpm

HS Diploma

Education

High School Diploma

Tools

Salesforce

MS Teams

Job description

Job Description

This is not a high call volume position, this is a HEAVY email and HEAVY case resolution role and customer service position!

This opening is on the Customer Support team, they support the account managers who manage the fleet

Assist with ordering vehicles, assist with anything customer service related, For example, my vehicle has been impounded. Its this customer service reps job to help the drivers and educate them on the service that they need in the future

This position requires attention to detail and research, you have to research to find the solution. Must be able to think outside of the box and problem solve.

Lots of internal communication with various departments

Utilize MS teams daily and communication often with internal and external customers

Answer a high volume of customer emails and case management within SalesForce

Must be comfortable making outbound follow up calls to customers

Multi-task and type customer information into the system while speaking with them

Use a CRM SalesForce to manage cases and follow up with customers

Utilizing various internal systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.

Contacting drivers by phone or e-mail to gather missing information

Additional Skills & Qualifications

-2+ years of customer service experience (Office)

-Strong written and email communication

-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences

-Strong computer savvy skills (Will work in multiple databases and monitors)

-Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)

-Basic Excel (Ability and willingness to learn it)

• Strong Typing Skills - typing test required for submittal min 40 wpm

-Achieved a HS Diploma

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Schaumburg,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.