Customer Service Specialist

Socket.dev; San Antonio (TX); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

401(k) retirement plan

Employee Stock Ownership Plan

Career advancement opportunities

Job summary

Milan Institute in San Antonio, TX seeks a friendly Customer Service Specialist for our student salon floor. You will greet clients, manage appointments, and support students and instructors to deliver a positive learning experience.

You will handle payments, promote salon services, keep the space organized, and resolve client questions or issues while staying current with industry trends. Evening and weekend availability may be required.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service experience, ideally in beauty/salon industry.
• Strong communication and interpersonal skills to interact with clients, students, and staff.

Responsibilities

• Greet clients, schedule appointments, manage preferences and inquiries.
• Coordinate bookings with instructors and students for smooth operations.
• Provide excellent service and address client concerns to ensure satisfaction.
• Process payments and handle cash transactions.
• Promote salon services and promotions to encourage repeat business.

Skills

Interpersonal skills

Communication

Scheduling

Customer service

Organization

Multitasking

Problem solving

Education

High school diploma

Customer service training

Tools

Salon software

Job description

Description

We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.

Position Overview

As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.

Responsibilities

• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Process payments and manage cash register transactions.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
• Assist with other administrative tasks and salon projects as needed.

Requirements

• High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
• Previous experience in a customer service role, preferably in the beauty or salon industry.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using salon management software or booking systems is a plus.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Flexibility to work evenings and weekends based on salon hours and client demands.

Company Benefits

a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.

Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics.