Customer Service Specialist

Qurate Retail Group; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in retail and e-commerce is seeking a Customer Service Specialist to work from home. In this role, you will handle customer inquiries, process orders, and provide technical support, all while being part of a community focused on inclusion and growth. Comprehensive benefits and opportunities for advancement are offered from day one.

Benefits

Comprehensive Total Rewards package

Health care benefits starting on day one

401(k) and paid time off

Tuition reimbursement

Qualifications

• Ability to manage high call volume and de-escalate situations.
• Experience in customer service or retail environments preferred.
• Comfortable communicating with diverse styles.

Responsibilities

• Handle high volume of inbound inquiries and assist with orders.
• Personalize interactions and drive sales through upselling.
• Troubleshoot technical issues as needed while assisting customers.

Skills

Problem-solving

De-escalation

Customer interaction

Sales

Job description

Customer Service Specialist - Work from Home

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00 per hour
- Opportunity for advancement and upward mobility across the entire employer family of brands
- Comprehensive Total Rewards package including health care benefits starting on day one, 401(k), paid time off, and tuition reimbursement
- Work from home with a distraction-free environment
- Join a team committed to inclusion and belonging for all employees
- Friendly teams, ambitious projects, and fast-moving careers

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries and assist with orders and accounts
- Personalize customer interactions while problem-solving and de-escalating unique situations
- Confirm refunds, take payments, place orders, and analyze account data
- Offer additional products on each customer interaction to drive sales
- Report to an assigned Customer Service Supervisor and work remotely

What is Required (Qualifications):
- Ability to problem-solve and de-escalate situations while managing a high-paced call volume
- Must be available to work weekends, holidays, and additional hours as needed
- Capability to navigate multiple systems and screens while assisting customers
- Must be able to sit for long periods of time
- Follow employer's computer system requirements and troubleshoot technical issues as needed

How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with virtual working environments and structured schedules
- Comfortable communicating with diverse customer styles and peers
- Previous experience with sales or upselling products

#Retail #CustomerService #RemoteWork #CareerGrowth #InclusionAndBelonging

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Qurate Retail Group, formerly known as Liberty Interactive Corporation, is an American media conglomerate controlled by company Chairman John C.

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