Customer Service Specialist

Crown Trophy Pleasanton; Pleasanton (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

Crown Trophy Pleasanton is seeking a Customer Service Specialist to assist customers, answer phones, and enter detailed custom orders. You will coordinate between front counter and production and confirm artwork and personalization details to ensure on-time delivery.

In this on-site role, you will handle order entry, maintain data accuracy, support store merchandising, and deliver a positive customer experience through clear communication and professional service.

Qualifications

• Strong customer service and support skills to assist customers and process inquiries and orders.
• Experience or ability to maintain customer experience and satisfaction for repeat business.
• Professional phone etiquette for handling incoming calls and representing the brand.
• Clear verbal and written communication with basic computer and POS proficiency; attention to detail in order entry.
• Ability to work on-site, stand for extended periods, multi-task, and collaborate in retail/production.
• Prior experience in customer-facing roles is beneficial but not required; high school diploma or equivalent preferred.

Responsibilities

• Help customers, answer phones, enter detailed custom orders, and coordinate between front counter and production.
• Process orders, confirm artwork and personalization details, enter customer data accurately.
• Coordinate with production staff to ensure timely completion and delivery of orders.
• Handle basic issue resolution, follow up on customer requests, and support store merchandising.
• Maintain a clean, organized customer service area and provide consistent, professional communication.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Attention to detail

POS proficiency

Education

High school diploma or equivalent

Tools

POS system

Order entry software

Job description

Company Description

Crown Trophy Pleasanton specializes in recognition solutions for individuals, teams, and organizations. The company provides awards, trophies, and custom gifts that help clients celebrate achievements and milestones. In addition, Crown Trophy Pleasanton offers name badges, branded apparel, and promotional products to support business identity and marketing efforts. The team works closely with customers to deliver personalized, high-quality products that reflect each client's unique brand and recognition needs.

Role Description

Crown Trophy of Pleasanton is hiring a Customer Service Specialist to help customers, answer phones, enter detailed custom orders, communicate timelines, and coordinate between the front counter and production. Day-to-day tasks include processing orders, confirming artwork and personalization details, entering customer data accurately, and coordinating with production staff to ensure timely completion and delivery of orders. The Customer Service Specialist also handles basic issue resolution, follows up on customer requests, supports store merchandising, and maintains a clean, organized customer service area. This position requires consistent, professional communication and a focus on delivering a positive customer experience.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to assist customers effectively and handle inquiries and orders.
• Candidates should possess skills in Customer Experience and Customer Satisfaction to ensure repeat business and positive client relationships.
• Candidates should possess professional Phone Etiquette skills to manage incoming calls, provide clear information, and represent the brand appropriately.
• Relevant skills such as clear verbal and written communication, basic computer and POS proficiency, and attention to detail in order entry and personalization.
• Ability to work on-site, stand for extended periods, manage multiple tasks, and collaborate with team members in a retail and production environment.
• Prior experience in customer-facing roles, retail, or awards/promo products is beneficial but not required; high school diploma or equivalent preferred.