CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Opportunity for advancement

Stock options plan

Vision insurance

Wellness resources

Dental insurance

Employee Stock Ownership Program

Job summary

Big Sandy Superstore is seeking a Customer Relation Specialist to deliver frontline service in a retail environment. You will verify order accuracy, process transactions and financing paperwork, and respond to customer inquiries with professionalism and efficiency.

Ideal candidates have a high school diploma and clerical experience, strong communication, and solid knowledge of Microsoft Office. This role emphasizes organization and customer-focused problem solving.

Qualifications

• High school diploma or equivalent.
• Previous clerical experience preferred.
• Excellent verbal and written communication abilities.
• Basic reading and numerical reasoning skills.
• Knowledge of Microsoft Office and general software.
• Strong organizational and customer service skills.

Responsibilities

• Verifies order information and corrects discrepancies.
• Processes cash balances, deliveries, sales orders, and account balances per guidelines.
• Answer phones, manage inquiries, and handle customer questions.
• Process credit applications and financing paperwork.
• Communicate professionally with internal and external staff.
• Maintain accurate files to maximize productivity.
• Provide clerical support for store staff as needed.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Listening skills

Attention to detail

Microsoft Office

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Customer Relation Specialist

Retail Customer Service Office Duties

As a Customer Relations Specialist you will:

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Position Type

• Full-Time/Regular

Benefits

• Employee Stock Ownership Program
• Health insurance
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts