Customer Service Specialist

Meridian Behavioral Healthcare, Inc.; Ocala (FL); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

403(b) match

Tuition reimbursement

Career growth opportunities

EAP and discounts

Job summary

Meridian Behavioral Healthcare, Inc. in Ocala, FL is seeking a Customer Service Specialist to welcome clients, handle in-person and phone inquiries, and support daily operations at the center.

The role emphasizes clerical tasks, scheduling, billing duties (including co-payments), and maintaining a friendly, efficient client experience. Bilingual skills are a plus, and the ability to type 27 WPM is required.

Qualifications

• Associate’s degree (preferred) with clerical/reception or billing experience
• High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred)
• Bilingual skills a plus
• Must type 27 WPM and pass required assessments

Responsibilities

• Greet and assist clients, answering questions and directing them to appropriate services
• Provide administrative and clerical support (scheduling, correspondence, filing, mail, etc.)
• Manage financial tasks including co‑pay collection, deposits, and petty cash
• Support departmental operations and contribute to overall program success

Skills

Typing 27 WPM

Customer service

Bilingual (bonus)

Education

Associate’s degree (preferred)

High School Diploma/GED with 2+ years of clerical experience

Job description

Location: Ocala, FL

Pay: $16.32/hr. | Non-Exempt

Why Meridian?

For over 50 years, Meridian Healthcare has been a trusted leader in mental health and substance use care across North Central Florida. Guided by our H.E.A.R.T. values-Hope, Empathy, Accountability, Resilience, and Teamwork-we are committed to transforming lives and strengthening communities.

About the Role

As a Customer Service Specialist, you play a vital role in creating a welcoming, efficient experience for every client. You’ll serve as the first point of contact – supporting clients in person and by phone while ensuring smooth daily operations within the center.

Key Responsibilities

• Greet and assist clients, answering questions and directing them to appropriate services
• Provide administrative and clerical support (scheduling, correspondence, filing, mail, etc.)
• Manage financial tasks including co‑pay collection, deposits, and petty cash
• Support departmental operations and contribute to overall program success

What We’re Looking For

• Associate’s degree (preferred) with clerical/reception or billing experience
• High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred)
• Bilingual skills a plus
• Must type 27 WPM and pass required assessments

Why You’ll Love Working Here

• Supportive, team‑oriented culture
• 403(b) with up to 8% company match
• Tuition reimbursement & career growth opportunities
• Additional perks including EAP, discounts, and more

Make an Impact

Join a team where your work truly matters – helping connect individuals to care and support every day.

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.