Customer Service Specialist- OTP - Ocala

Meridian Behavioral Healthcare, Inc.; Ocala (FL); On-site; USD 18,548 - 26,416; Full time

Benefits offered by this job

Generous PTO

Multiple health insurance options

Tuition reimbursement

Employee Assistance Program

Job summary

A healthcare service provider in Ocala is seeking a Customer Service Specialist to assist visitors and handle clerical duties. The ideal candidate should hold an Associate's degree or equivalent experience and have good customer service skills. Responsibilities include greeting customers, handling payments, and performing office tasks. The position offers a flexible work environment, generous PTO, and comprehensive benefits. Join our team to make a positive impact in the community.

Qualifications

• Must have an Associate's degree or equivalent experience in office settings.
• Must be able to type at least 27 wpm on prescreen assessment.
• Experience in clerical or customer service roles is necessary.

Responsibilities

• Greet and assist customers with inquiries.
• Perform receptionist duties including typing, filing, and scheduling.
• Collect payments and maintain related paperwork.
• Complete other duties to meet departmental goals.

Skills

Customer service skills

Typing speed (27 wpm)

Clerical experience

Dealing with the public

Education

Associate's degree in business

High School Diploma or equivalent

Job description

Customer Service Specialist- OTP - Ocala

Position Title: Customer Service Specialist

Location: Ocala, FL

Salary: $16.32 | Hr. | Non-Exempt

Why Choose Meridian?

For over 50 years, Meridian Healthcare has been a trusted provider of compassionate care for individuals facing mental health and substance use challenges. With service centers across 13 counties in North Central Florida, we are committed to transforming lives and communities from the inside out.

We live by our core values: Hope, Empathy, Accountability, Resilience, and Teamwork (H.E.A.R.T.). If these resonate with you, we invite you to become part of our dedicated and mission-driven team.

About the Role

As a Customer Service Specialist, you will play a pivotal role in shaping the operational excellence and strategic direction of Meridian. You will:

• Greet and assist telephone and on-site customers with inquiries and questions; refer to most appropriate department for assistance
• Provide receptionist and/or secretarial duties for Department, including but not limited to: transcription, correspondence composition, typing, filing, photocopy, mail sorting and distribution, and scheduling of appointments
• Collect copayments, take daily deposits, maintain petty cash, and related service paperwork
• Performs other duties as required to meet program and departmental goals and objectives

What We're Looking For

• Associate's degree, preferably in business, AND experience in clerical, secretarial, receptionist, including third party billing ---OR--- High School Diploma or its equivalent AND two years of general office, secretarial or clerical experience, one of which must be in dealing with the public, preferably in a clinical setting and/or dealing with third-party billing
• ** Must be able to type at least 27 wpm on prescreen assessment and score at least 65% on general assessment.

What You'll Love About Working at Meridian

• Vibrant Culture: Friendly, flexible, and engaging work environment with regular celebrations and wellness events.
• Work-Life Balance: Generous PTO for vacation, sick leave, and holidays.
• Comprehensive Benefits: Multiple health insurance options, dental, vision, life insurance, long‑term disability, and more.
• Wellness & Support: Employee Assistance Program (EAP), wellness incentives, and mental health resources.
• Retirement & Compensation: Competitive salary and a 403(b) retirement plan with up to 8% company match after 7 years.
• Growth Opportunities: Tuition reimbursement, career advancement pathways, and eligibility for public service loan forgiveness.
• Perks: Discounts on cell phone plans, travel reimbursement, LegalShield, pet insurance, and more.

Ready to Make an Impact?

Apply today and help us bring hope and healing to our communities.

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.