Customer Service Specialist

Meridian Behavioral; Gainesville (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

PTO & Holidays

Health benefits (medical, dental, visn

Wellness programs

403(b) match

Tuition reimbursement

EAP & discounts

Job summary

Meridian Healthcare in Gainesville, FL is seeking a Customer Service Specialist to welcome clients, answer questions, and support daily center operations.

You will handle scheduling, clerical tasks, co-pay processing, and basic deposits, with bilingual skills a plus and typing speed of 27 WPM preferred.

Qualifications

• Associate's degree preferred with clerical/reception or billing experience.
• HS diploma/GED with 2+ years office/clerical experience (including public interaction; healthcare preferred).
• Bilingual skills a plus; must type 27 WPM and pass required assessments.

Responsibilities

• Greet and assist clients, answering questions and directing to appropriate services.
• Provide administrative and clerical support (scheduling, correspondence, filing, mail, etc.).
• Manage financial tasks including co-pay collection, deposits, and petty cash.
• Support departmental operations and contribute to overall program success.

Skills

Typing 27 WPM

Bilingual (nice to have)

Education

Associate's degree

High School Diploma/GED

Job description

Customer Service Specialist - Gainesville

Join Our Mission: Your Meridian Career Starts Here!

Location: Gainesville, FL

Pay: $16.32/hr. | Non-Exempt

Why Meridian?

For over 50 years, Meridian Healthcare has been a trusted leader in mental health and substance use care across North Central Florida. Guided by our H.E.A.R.T. values-Hope, Empathy, Accountability, Resilience, and Teamwork-we are committed to transforming lives and strengthening communities.

About the Role

As a Customer Service Specialist, you play a vital role in creating a welcoming, efficient experience for every client. You'll serve as the first point of contact-supporting clients in person and by phone while ensuring smooth daily operations within the center.

Key Responsibilities:

• Greet and assist clients, answering questions and directing them to appropriate services
• Provide administrative and clerical support (scheduling, correspondence, filing, mail, etc.)
• Manage financial tasks including co-pay collection, deposits, and petty cash
• Support departmental operations and contribute to overall program success

What We're Looking For

• Associate's degree (preferred) with clerical/reception or billing experience
• OR
• High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred)
• Bilingual skills a plus
• Must type 27 WPM and pass required assessments

Why You'll Love Working Here

• Supportive, team-oriented culture
• Generous PTO & holiday benefits
• Comprehensive health, dental, vision & wellness programs
• 403(b) with up to 8% company match
• Tuition reimbursement & career growth opportunities
• Additional perks including EAP, discounts, and more

Make an Impact

Join a team where your work truly matters—helping connect individuals to care and support every day.

For information on Florida's Care Provider Background Screening Clearinghouse and screening requirements, visit https://info.flclearinghouse.com.

#PM26

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.