Customer Service Specialist

Compex Legal Services, Inc.; Northern (KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

100% remote

Training provided

Growth opportunities

Job summary

Compex Legal Services, Inc. is hiring a Customer Service Specialist to join our fully remote team. You’ll handle client inquiries, enter orders accurately, verify details, and keep customers updated on progress.

We value clear communication, meticulous records, and the ability to work independently in a fast-paced environment. No legal background is required—the right mindset and training will help you grow with us.

Qualifications

• Excellent communication and customer service skills.
• Detail-oriented with strong organizational ability.
• Effective time management and prioritization.
• Proactive problem solving and critical thinking.
• Comfort with remote, independent work.
• High school diploma or equivalent required.

Responsibilities

• Respond to client inquiries and provide regular order updates.
• Accurately enter client requests and verify order details.
• Confirm facility locations and ensure all documentation is complete.
• Monitor open orders to keep turnaround times on track.
• Maintain accurate records and ensure all information is logged properly.

Skills

Excellent communication

Customer service

Attention to detail

Organizational skills

Time management

Prioritization

Critical thinking

Team-oriented

Remote work independence

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Full Time US

Join Our Team as a Customer Service Specialist!

Are you detail-oriented, love solving problems, and enjoy helping people? Compex Legal Services is looking for a Customer Service Specialist to join our growing team. In this role, you’ll be the go-to support for our clients—making sure their orders are accurate, timely, and handled with care.

About Us

Compex is the nation’s leading provider of record retrieval solutions. We partner with top law firms and major insurance carriers to streamline the process of retrieving, summarizing, and delivering records. By helping clients access information faster, we empower them to make smarter decisions. Our team is expanding, and we’re excited to welcome driven professionals who want to grow with us.

What You’ll Do

Respond to client inquiries and provide regular order updates

Accurately enter client requests and verify order details

Confirm facility locations and ensure all documentation is complete

Monitor open orders to keep turnaround times on track

Maintain accurate records and ensure all information is logged properly

What You’ll Bring

Excellent communication and customer service skills

Sharp attention to detail and organizational strength

Strong time management and ability to prioritize tasks

Critical thinking skills to troubleshoot and resolve issues

A proactive, team-oriented mindset with a positive attitude

Comfort working independently in a remote environment

High school diploma or equivalent (required)

Why Join Compex?

100% remote—work from the comfort of your home

A fast-growing, industry leader with nationwide impact

Supportive, collaborative team environment

Training provided—no legal background needed

Clear opportunities for growth and career advancement