Customer Service Specialist

Licking County Chamber of Commerce; Newark (OH); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Licking County Job & Family Services in Newark, OH seeks entry-level Customer Service Specialists to join our team. You will act as the first point of contact for the public and assist with reception, mail processing, and access to community resources.

The role includes phone operations, computer tasks (Word, Excel, imaging, email), and cross-training in reception services to ensure quality service to individuals and families in need.

Qualifications

• Associate degree plus one year in customer service with the public; OR three years of demonstrated and relevant customer service experience.
• Successful background check, drug screen and driving record check required.

Responsibilities

• Assist customers in the reception area by processing documents and answering questions about Agency services and benefits.
• Receive and process mail; serve customers in our community resource room.
• Greet and assist customers face-to-face and by phone; direct to Agency and community programs and resources.

Skills

Customer service

Communication

Reception

Data entry

Education

Associate degree

Tools

Word

Excel

Document imaging

Email

Job description

Are you looking for a great opportunity with potential for growth? Licking County Job &

Family Services is seeking talented, outgoing individuals to become part of our

customer service team. Our Agency delivers services to the Licking County community

in the areas of public assistance, workforce development and protective services. JFS

Customer Service Specialists serve as initial points of contact for our community. This is

an excellent opportunity to come grow with us!

These entry-level positions are part of our customer service unit, representing the

Agency through services such as phone operations, scanning, and mail processing, as

well as cross-training on reception services and community resources. All customer

service positions work together to ensure quality services are provided to individuals

and families in need. Customer service team members will utilize specialized computer

programs, as well as traditional programs such as Word, Excel, document imaging, and

email.

Duties

Position include but are not limited to assisting customers in our reception

area by processing documents and answering questions about Agency services and

benefits; receiving and processing mail; serving customers in our community resource

room; greeting and assisting customers both face-to-face and by phone; processing

public assistance case alerts, and directing customers to Agency and community

programs and resources.

Licking County JFS offers competitive wages and excellent benefits including:

• - paid time off after 90 days
• - health, dental, vision and life insurance
• - 11 annual paid holidays
• - public employee retirement plan

A successful customer service team member will possess an Associate Degree, plus

one (1) year in customer service with the public; OR three years of demonstrated and relevant customer service experience. Successful background check, drug screen and driving record check required.

Job Type: Full-time

• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Additional Postings available from Licking County Government