Customer Service Specialist

Loudoun County Government; Sterling (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Loudoun County Government seeks a Customer Service Specialist to support the Sterling Community Center with information, registrations, mail and phone duties, and general administrative tasks.

You will provide professional public-facing service, assist with data entry and documentation, and help coordinate room bookings and operations as needed.

Qualifications

• High School diploma or equivalent and at least 1 year of clerical experience involving public contact.
• Bilingual skills preferred.

Responsibilities

• Offer professional customer service to the public, County staff, vendors, and patrons; route inquiries to the appropriate team members.
• Retain participant documentation and records for program management activities and assessments.
• Manage the office's multi-line telephone system and assist with directing calls and messages.
• Coordinate bookings and manage conference room operations.

Job description

Salary offers are based on information contained within the application and any attachments (resume, certifications, etc.). Please ensure your profile and resume are up to date with all experience, education and skills you wish to be considered.

Loudoun County Parks, Recreation & Community Services (PRCS) is dedicated to connecting all communities through exceptional people, parks, and programs. Our goal is to make Loudoun the community of choice through outstanding experiences while promoting diversity, equity, inclusion, and accessibility. We celebrate the strengths of individuals and collaborate to deliver programs and community services that provide social, personal, economic, and environmental benefits to last a lifetime. Come be a part of something that matters!

Loudoun County's Department of Parks, Recreation and Community Services is actively recruiting qualified candidates for the position of Customer Service Specialist. Under the guidance of the designated supervisor, the selected individual will be responsible for delivering customer service and administrative assistance to the assigned department. The primary focus of this position involves furnishing services, information, and support to the general public, alongside executing routine administrative responsibilities including mail management, telephone communications, document filing, registration processing, fee collection, counter support, and data entry functions for the designated department. This role typically does not include supervisory duties; however, it may involve providing work guidance or instructions to volunteer staff and other personnel as circumstances require.

Location(s)

• Sterling Community Center, Sterling, VA

Responsibilities

• Offer professional and responsive customer service to County staff, vendors, citizens, and other patrons; route customers to relevant team members.
• Retain participant documentation and records as required to support program management operations and enable thorough program assessments.
• Manage the comprehensive operations of the office's multi-line telephone infrastructure, including receiving, evaluating, and directing incoming communications to the appropriate internal departments or external organizations with professionalism and situational awareness.
• Responsible for coordinating bookings and handling the operational aspects of the conference room.
• Other essential duties related to the specific role and department assignment may also be performed.

Hiring salary commensurate with experience.

High School diploma or equivalent and one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems.; or equivalent combination of education and experience.

Preferred Qualifications

• Bilingual skills preferred.

Must undergo criminal, credit, and DMV background checks. A valid driver's license and good driving record are required. Annual reviews of driving records may be conducted to ensure ongoing qualification. Complete the necessary training mandated by the County, including e-learning as required.