Customer Service Specialist

Riverstone Group, Inc; Moline (IL); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health, Dental & Vision insurance with

FSA

Employee Assistance Program

Paid Holidays

Paid Vacation

401k with company match

Monday-Friday schedule (7am to 5pm)

Job summary

RiverStone Group, Inc. in Moline, IL is hiring a Customer Service Specialist to provide friendly, fast, and efficient service to business and residential customers at our Building Materials location.

You will handle in-person, phone, and email inquiries, process transactions, returns, and exchanges, and help maintain an organized showroom. The role requires strong communication, proficiency with Microsoft Office, and solid math and organizational skills.

Qualifications

• Excellent communication skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong math and organizational skills to process orders efficiently.
• Ability to multitask and thrive in a fast-paced environment.
• Great attendance and a positive attitude!

Responsibilities

• Provide friendly, fast, and efficient service to customers in person, by phone, and via email.
• Accurately process transactions, refunds, returns, and exchanges.
• Communicate proactively with customers and vendors via email to ensure seamless project coordination and follow-ups.
• Maintain an organized and welcoming showroom that showcases our product offerings.
• Manage inventory levels and reorder products as needed.
• Collaborate with team members to ensure a smooth flow of daily operations.
• Organize daily cash flow records and process invoices efficiently
• Support additional tasks and responsibilities as needed to assist the team and business operations

Skills

Communication skills

Microsoft Office

Math skills

Multitasking

Attendance/Attitude

Tools

Outlook

Word

Excel

Job description

Moline Building Materials Plant
2361 3rd Avenue
Moline, IL 61265, USA

Description

Here at RiverStone Group, we have spent the last 125+ years working to be the best at what we do. Through our limestone aggregate products, we provide the foundation to connect people with their friends, families, and work. Although most don’t realize it, our products are used to build the homes, roads, and bridges that people throughout the Midwest use every day of their lives!

Part of that 125+ year success is our ability to provide quality building materials to the local Quad City community. And to provide that, we have an outstanding showroom and sales floor right here in Moline. We’re hiring a Customer Service Specialist at our Building Materials location in Moline, IL, where this position will provide friendly, fast, and efficient service to business and residential customers alike. Are you looking for a rewarding full-time opportunity with a team that values your contributions? Then now is a great time to join RiverStone Group as a Customer Service Specialist!

What You’ll Do:

• Provide friendly, fast, and efficient service to customers in person, by phone, and via email.
• Accurately process transactions, refunds, returns, and exchanges.
• Communicate proactively with customers and vendors via email to ensure seamless project coordination and follow-ups.
• Maintain an organized and welcoming showroom that showcases our product offerings.
• Manage inventory levels and reorder products as needed.
• Collaborate with team members to ensure a smooth flow of daily operations.
• Organize daily cash flow records and process invoices efficiently
• Support additional tasks and responsibilities as needed to assist the team and business operations

What We’re Looking For:

• Excellent communication skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong math and organizational skills to process orders efficiently.
• Ability to multitask and thrive in a fast-paced environment.
• Great attendance and a positive attitude!

What You'll Get:

• Starting wage of $18-23 per hour (The specific rate will depend on the successful candidate’s qualifications and prior experience)
• Health, Dental and Vision insurance with Flex Spending Account
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• 401k with company match
• Monday-Friday schedule (7am to 5pm) with some Saturday mornings (seasonal)

Pre-employment drug screen, physical, and background checks required. RiverStone Group is an EO-Affirmative Action employer for all, including Women, Minorities, Veterans, and Individuals with Disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.