Customer Service Specialist

Randstad Deutschland; Melville (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

Job summary

Randstad USA in Melville, NY is seeking a high-energy call center professional to handle 150+ daily inbound and outbound calls with merchants. You will assist business owners with POS hardware, payment gateways, and account optimization while identifying revenue-generating upsell opportunities.

The role offers $55,000–$60,000 annually, 9 AM–6 PM shifts, and a benefits package including health, dental, vision, and a 401(k).

Qualifications

• 2 years of experience in a high-volume call center
• Entry level position with upskilling mindset acceptable
• Ability to communicate on phones and upsell opportunities

Responsibilities

• High-Volume Communications: Manage 150+ inbound and outbound calls daily, delivering swift resolutions to business clients while maintaining target average handle times (AHT).
• Technical & Account Support: Guide business owners through POS hardware troubleshooting, payment gateway configurations, statement reconciliations, and fee structure inquiries.
• Drive Commission Income: Proactively identify account enhancement opportunities—such as hardware upgrades, expedited funding programs, gift card integrations, and advanced processing solutions to maximize monthly earnings.
• Client Retention & De-escalation: Mitigate account churn by resolving high-friction billing and service disputes, clarifying fee structures, and implementing retention-focused account adjustments.
• Accurate CRM Documentation: Maintain real-time documentation of merchant interactions, trouble tickets, and account modifications in the internal CRM.

Skills

Active Listening

Telephone Etiquette

Customer Service

CUSTOMER ORDERS/SALES

Customer Relations

Customer support

Customer Relationship Management

Client Service

Basic Computer Skills

Education

High School (required)

Job description

Join a leading national merchant services provider in a high-energy, fast-paced call center role. You will manage 150+ daily inbound/outbound calls, assisting business owners with POS hardware, payment gateways, and account optimization while identifying revenue-generating upsell and cross-sell opportunities.

Requirements

• 1–2+ years high-volume call center experience
• Ability to communicate on phones & have an upsell mindset
• Tech-savvy; merchant processing background is a plus

Compensation & Perks

• $60,000 base + uncapped monthly commissions
• 17 days PTO/sick leave
• Full Health, Dental, Vision & 401(k)

Job Details

• salary: $55,000 - $60,000 per year
• shift: First
• work hours: 9 AM - 6 PM
• education: High School

Responsibilities

Key Responsibilities

• High-Volume Communications: Manage 150+ inbound and outbound calls daily, delivering swift resolutions to business clients while maintaining target average handle times (AHT).
• Technical & Account Support: Guide business owners through POS hardware troubleshooting, payment gateway configurations, statement reconciliations, and fee structure inquiries.
• Drive Commission Income: Proactively identify account enhancement opportunities—such as hardware upgrades, expedited funding programs, gift card integrations, and advanced processing solutions to maximize monthly earnings.
• Client Retention & De-escalation: Mitigate account churn by resolving high-friction billing and service disputes, clarifying fee structures, and implementing retention-focused account adjustments.
• Accurate CRM Documentation: Maintain real-time documentation of merchant interactions, trouble tickets, and account modifications in the internal CRM.

Skills

• Active Listening
• Telephone Etiquette
• Customer Service
• CUSTOMER ORDERS/SALES
• Customer Relations
• Customer support
• Customer Relationship Management
• Client Service
• Basic Computer Skills

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 2 years

Education

• High School (required)