Customer Service Specialist

Martin Brower; Manor (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time Off

Retirement benefits

Health screenings

Job summary

Reyes Holdings is seeking a Customer Service Specialist to handle inbound calls with professionalism and courtesy, and to perform outbound calls for issue resolution and follow-up. The role requires coordinating with multiple business locations to ensure policies are followed and customer needs are met efficiently.

The position emphasizes strong communication with Business Units to relay information for daily operations, delivering high-quality service for each request.

Qualifications

• Must be at least 21 years old.
• High School Diploma/General Education Diploma with 2 to 4 years of related experience.

Responsibilities

• Answer inbound calls in a professional and courteous manner.
• Make outbound calls for issue resolution, customer follow-up, and communication.
• Interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed.
• Serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions.
• Provide a high level of customer service in accordance with each customer's issue or request.
• Other duties as assigned.

Skills

Customer service

Education

High School Diploma/GED

Bachelor’s Degree (preferred)

Job description

Position Responsibilities:

• As a Customer Service Specialist, you will answer inbound calls in a professional and courteous manner
• You will make outbound calls for issue resolution, customer follow-up, and communication
• You will interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed
• You will serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions
• You will provide a high level of customer service in accordance with each customer's issue or request
• Other duties as assigned

Required Education and Experience:

• Must be at least 21 years old
• High School Diploma/General Education Diploma with 2 to 4 years of related experience

Preferred Education and Experience:

• Bachelor’s Degree

Benefits

• Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.