Customer Service Specialist

Loudoun County Government; Leesburg (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Loudoun County Government in Leesburg, VA is seeking a full-time Customer Service Specialist in the Records Section of the Sheriff's Office.

The role greets visitors at the front counter and coordinates with divisions for appointments, training, and records requests. It also handles fingerprinting, background checks, and inquiries into VCIN/NCIC, with Notary Public services and fee processing.

Qualifications

• High School diploma or equivalent required.
• Experience in clerical work involving public contact.
• Ability to obtain VCIN/NCIC certification and Notary Public license within one year.

Responsibilities

• Greet and direct visitors at the front counter and route to appropriate destinations.
• Coordinate with divisions for appointments, training and meetings.
• Issue, maintain and reconcile visitor badges and logs.
• Provide customer service to the public and agency personnel.
• Process fingerprinting, criminal history checks, handgun permits, and inquiries into VCIN/NCIC.
• Handle mail, forms, photocopying, and records requests.
• Provide Notary Public services, collect fees, and maintain receipts.

Skills

Customer service

Public interaction

Multitasking

Education

High School diploma or equivalent

Tools

VCIN/NCIC system access

Notary Public processes

Job description

Welcome and thank you for your interest in employment with Loudoun County Government!

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Introduction

The Loudoun County Sheriff's Office is seeking qualified applicants for a full-time Customer Service Specialist position located within the Records Section at the Loudoun County Sheriff's Office Headquarters Building.

Job Summary

Major duties include but are not limited to:

• Greet and direct citizens and law enforcement personnel who approach the front counter of the headquarters building to the appropriate destination and/or provide the appropriate services upon request.
• Coordinate with all Divisions within the Sheriff's Office regarding appointments, training and pre-scheduled meetings.
• Issue, maintain and reconcile daily the visitor badges and visitor log.
• Answer general Records Section questions over the telephone and/or in person.
• Provide customer service assistance to the Loudoun County Sheriff's Office employees, citizens, military personnel, federal and other law enforcement agencies.
• Additional tasks include daily written, telephonic, and/or walk-in customer service requests which may include fingerprinting citizens and applicants, processing criminal history checks, concealed handgun permits, solicitor permits, and inquiries into VCIN/NCIC.
• Process mail requests, filing, photocopying, completing forms in reference to criminal history checks and requests for copies of accident reports and/or offense reports.
• The position will provide Notary Public services, collect fees and maintain receipts, file/maintain all paperwork accordingly.
• Maintain the cash drawer for making change.
• Must have excellent customer service skills and the ability to adapt to difficult situations, as well as the ability to manage multiple priorities while working in a team environment and/or independently as needed.

Hiring salary will be commensurate with experience.

Minimum Qualifications

High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience.

Must be a US Citizen or 10-year resident of the United States. Must pass a VCIN/NCIC written examination and become VCIN/NCIC certified and obtain a Notary Public license within one year of employment.

Job Contingencies and Special Requirements

Selection process includes review of the Applicant Screening Questionnaire and County employment application; in-person interview(s); and an intensive background investigation to include fingerprinting, criminal background check, credit check, driving record, and polygraph examination.

Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at 703-777-0213 or email Human Resources.