Customer Service Specialist

Nigel Wright Consultancy Ltd (UK); Leesburg (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Loudoun County Sheriff's Office is seeking a full-time Customer Service Specialist in the Records Section. The role supports front counter operations, handles visitor badges, and assists with criminal history checks andNotary Public duties.

Candidates should have a High School diploma and clerical public-facing experience. US citizenship or 10-year residency, VCIN/NCIC certification, and Notary Public license within one year are required.

Qualifications

• High School diploma or equivalent with clerical/public contact experience preferred.
• Must pass VCIN/NCIC written exam and become certified.
• Notary Public license required within one year of employment.

Responsibilities

• Greet and direct visitors at the front counter and direct to appropriate destinations.
• Coordinate with divisions regarding appointments, training, and meetings.
• Issue and reconcile daily visitor badges and logs.

Skills

Customer service

Communication skills

Multi-tasking

Team collaboration

Education

High School diploma or equivalent

VCIN/NCIC certification

Notary Public license within 1 year

Tools

VCIN/NCIC system access

Notary management software

Job description

The Loudoun County Sheriff's Office is seeking qualified applicants for a full-time Customer Service Specialist position located within the Records Section at the Loudoun County Sheriff's Office Headquarters Building.

Major duties include but are not limited to:

• Greet and direct citizens and law enforcement personnel who approach the front counter of the headquarters building to the appropriate destination and/or provide the appropriate services upon request.
• Coordinate with all Divisions within the Sheriff's Office regarding appointments, training and pre-scheduled meetings.
• Issue, maintain and reconcile daily the visitor badges and visitor log.
• Answer general Records Section questions over the telephone and/or in person.
• Provide customer service assistance to the Loudoun County Sheriff's Office employees, citizens, military personnel, federal and other law enforcement agencies.
• Additional tasks include daily written, telephonic, and/or walk-in customer service requests which may include fingerprinting citizens and applicants, processing criminal history checks, concealed handgun permits, solicitor permits, and inquiries into VCIN/NCIC.
• Process mail requests, filing, photocopying, completing forms in reference to criminal history checks and requests for copies of accident reports and/or offense reports.
• The position will provide Notary Public services, collect fees and maintain receipts, file/maintain all paperwork accordingly.
• Maintain the cash drawer for making change.
• Must have excellent customer service skills and the ability to adapt to difficult situations, as well as the ability to manage multiple priorities while working in a team environment and/or independently as needed.

Hiring salary will be commensurate with experience.

High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience.

Must be a US Citizen or 10-year resident of the United States. Must pass a VCIN/NCIC written examination and become VCIN/NCIC certified and obtain a Notary Public license within one year of employment.

Selection Process

Selection process includes review of the Applicant Screening Questionnaire and County employment application; in-person interview(s); and an intensive background investigation to include fingerprinting, criminal background check, credit check, driving record, and polygraph examination.