Customer Service Specialist

HKA Enterprises; Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A facilities services company is looking for a Customer Service Specialist to provide essential work management support and administrative assistance. Ideal candidates will have strong customer skills, effective communication abilities, and knowledge of Microsoft Office. This entry-level position plays a crucial role in ensuring safety and reliability while delivering quality service to customers.

Qualifications

• 1-3 years of customer service support experience.
• Ability to effectively manage stressful situations.

Responsibilities

• Provide work management support for Distribution, Customer Experience & Services.
• Deliver basic administrative support to multiple managers.
• Ensure safety, reliability, and quality customer service during operations.

Skills

Excellent customer skills

Effective written and verbal communication

Team collaboration

Knowledge of Microsoft Office software

Flexibility and dependability

Stress management

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Specialist role at HKA Enterprises.

Job Description

This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

• Provide work management support for Distribution, Customer Experience & Services within established processes and standards.
• Provide basic administrative support to multiple managers as needed.
• Support safety, reliability, storm restoration, and cost management while delivering quality customer service.

Qualifications

• Demonstrates excellent customer skills
• Possesses effective written and verbal communication and interpersonal skills
• Collaborates effectively in a team environment
• Demonstrates knowledge of Microsoft Office software
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Effectively manages stressful situations
• One to three years of providing customer service support
• Proficient in Microsoft Office software
• Knowledgeable of Delivery Operations processes and work management and related computer applications

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other

Industries

• Facilities Services