Customer Service Specialist

German American; Franklin (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off (17 days)

Education assistance program

Parental bonding leave

Wellness benefits

Stock purchase plan

Discounts on goods/services

Free checking and discounted services

Job summary

German American Bancorp seeks a Customer Service Specialist in Franklin, KY to welcome clients, handle transactions, and advise on banking products. You will work in-branch, engage customers with care, and build relationships in a community-focused environment.

Qualifications include confidentiality, active listening, and a willingness to learn. The role offers comprehensive benefits and opportunities for growth within a supportive team.

Qualifications

• Confidentiality and active listening are essential to understand client needs.
• Ability to identify opportunities to better serve customers and explain banking products.

Responsibilities

• Greet clients in-branch and assist with their banking needs.
• Verify account information and process loan and deposit transactions.
• Educate clients on German American products and services and guide them to the right resources.

Skills

Bilingual/Multilingual

Customer Service experience

Cash-handling experience

Job description

Job Title: Customer Service Specialist

Overview:

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

303 North Main Street
Franklin, Kentucky, 42134
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.