Customer Service Specialist

Socket.dev; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Astura Medical is seeking a Customer Service Specialist to serve as the main liaison between sales and operations in Irving, TX. This role manages the full lifecycle of the sales process, from onboarding and approval to the completion of sales transactions.

The environment is fast-paced, requiring attention to detail and the ability to multitask across departments like shipping, purchasing, and operations. The position reports to the office daily with no remote or hybrid options at this time.

Qualifications

• Candidate must be a creative problem solver and detail-oriented.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Excellent verbal and written communication and strong organizational skills.
• Experience with onboarding, order processing, and coordination across departments.

Responsibilities

• Schedule Monday through Friday 10:00 AM - 7:00 PM.
• Administer distributor and sales onboarding, including preparation/distribution of documents.
• Process and communicate sales orders and inventory requests.
• Manage outstanding purchase orders.
• Process requests for product, literature, shipping labels, tracking, data.
• Coordinate transfer and delivery of inventory.
• Handle returns and field inventory discrepancies.
• Collaborate with internal departments to ensure systems data accuracy.
• Be available to work overtime when needed.

Skills

Creative thinker

Detail-oriented

Fast-paced environment

Verbal and written communication

Self-starter

Education

Some college or equivalent experience

3+ years experience in related duties

Tools

Microsoft Office (Outlook, Excel)

ERP software (SAP)

Job description

Description

Astura's Customer Service Specialist will serve as the main line of communication between the sales force and the internal operations team. This position manages the complete lifecycle of the sales process from "onboarding" and approval to the process of sales transactions. This is a fast-paced environment where strong attention to detail is key and one must have the ability to multi-task several events at the same time and work with several departments such as shipping, purchasing, and operations. This is a team environment with a drive to meet daily deadlines.

Astura Medical is quality driven, surgeon-inspired, and innovative medical device company. We have a robust distribution channel combined with passion and innovation to drive our teams to achieve great success with developing medical devices and entering them into the spinal implant marketplace. We're centrally located in Irving, TX, and we offer a collaborative work environment with casual dress and work-life balance. This position reports to the office daily and we do not have remote or hybrid opportunities at this time.

JOB RESPONSIBILITIES

• Schedule Monday through Friday 10:00 AM - 7:00 PM
• Administration of the distributor and sales onboarding process, including the preparation and distribution of various approval and legal documents
• Processing and communication of sales orders and inventory requests
• Management of outstanding purchase orders
• Processing requests for product, literature, shipping label, tracking, and other data
• Coordinating the transfer and delivery of inventory
• Handling returns and field inventory discrepancies
• Collaboration with internal departments such as Materials to ensure systems data is correct
• Available to work overtime when needed

Requirements

QUALIFICATIONS

• Creative thinker and problem solver
• Motivated self-starter
• Detail-oriented
• Able to work in a high-paced environment
• Expert-level computer and software skills
• Advanced experience with Microsoft Office products including Outlook and Excel
• Experience with ERP Software; SAP experience is a plus
• Excellent verbal and written communication skills
• Excellent organizational skills
• Experience in Orthopedic Spine is preferred but not required

Education:

• Minimum of 3 years of experience in all listed above
• Some college is preferred, or equivalent experience