Customer Service Specialist

ADP; Green Bay (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

ADP is seeking a Customer Service Specialist for the Aquatic Center, serving as the first point of contact for patrons in person and by phone. You will provide exceptional care and support to all individuals affiliated with the center.

Shifts are evenings: Mon-Wed 4:00 PM–7:15 PM and Thu 4:00–6:45 PM. Duties include greeting visitors, handling payments, answering calls, listening to needs, completing closing procedures, following safety policies, and performing other duties as assigned by the

Qualifications

• Excellent customer service and interpersonal skills.
• Demonstrated organizational skills and attention to detail.
• Ability to maintain a professional and tactful disposition.
• Dependable with regular attendance.
• Ability to work independently and as part of a team.
• Sensitive to confidential matters.

Responsibilities

• Greet clients and visitors and direct them to the appropriate person/department.
• Utilize aquatics software, collect payments for programming, and follow procedures.
• Answer incoming calls, gather pertinent information, and transfer messages as needed.
• Provide exceptional customer service to internal and external customers.
• Complete closing procedures and end-of-shift duties.
• Adhere to agency safety policies and procedures.
• Perform other duties as assigned by Pool Supervisor.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Teamwork

Confidentiality

Education

High School diploma or equivalent

Tools

Office equipment operation (computers, printers, copiers)

Job description

The role of the Customer Service Specialist is to serve as the Aquatic Center’s first point-of-contact for all pool patrons and visitors, both in person and on the phone. The Customer Service Specialist will provide exceptional care and customer service to all individuals and clients that are affiliated with the Aquatic Center.

HOURS:

M-W, 4:00p-7:15p

Thursday, 4:00-6:45p

DUTIES AND RESPONSIBLITIES:

• Greet all clients and visitors entering the building and direct them to the appropriate person and/or department.
• Utilize software specific to Aquatics, collect payments for Aquatic programming, and utilize all procedure protocols.
• Answer all incoming phone calls and assist callers by gathering pertinent information while maintaining a pleasant and tactful disposition. Will transfer calls and take messages as deemed necessary.
• Actively listen to needs and provide outstanding customer service to all internal and external customers in a professional manner.
• Complete closing procedures and end of shift duties.
• Adhere to the agency safety policies and procedures.
• All other duties as assigned by Pool Supervisor.

EXPERIENCE AND SKILL REQUIREMENTS:

High School diploma or equivalency preferred.

Ability to operate office equipment including computers, printers, and copiers.

Excellent customer service and interpersonal skills. Ability to be patient with others and foster cooperative and courteous working relationships.

Demonstrated organizational skills and attention to detail and multi-tasking.

Must be dependable with ability to maintain regular and reliable attendance.

Ability to work independently and as part of a team.

Sensitive to confidential matters.

• Successful completion of background check, and drug screen.