Customer Service Specialist

Senergy Petroleum Llc; Gilbert (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Senergy Petroleum Llc in Gilbert, AZ is seeking a customer-focused professional to support sales and administrative tasks. The role involves assisting customers, processing orders, and providing pricing, product, and delivery information.

You will use Microsoft Dynamics CRM, coordinate with internal departments, and help with new account credit processes and warehousing tasks. Strong Excel/Word skills, clear communication, and attention to detail are essential.

Qualifications

• Strong computer skills and ability to learn company systems
• One year inside sales experience preferred
• Experience in transportation, lubricants, fuel, or related industry preferred
• Excellent verbal and written communication

Responsibilities

• Interact with customers by phone, email, or in person and respond promptly
• Process orders, forms, applications and requests
• Provide pricing, product, and delivery information
• Use Microsoft Dynamics CRM to record customer interactions and actions
• Coordinate with internal departments
• Assist with new account credit process
• Support warehouse and storage processes

Skills

Customer service

Microsoft Excel

Microsoft Word

Verbal communication

Written communication

Multitasking

Attention to detail

Data entry

CRM knowledge

Education

Certificate or diploma in applicable field

Tools

Microsoft Dynamics CRM

Job description

Job SummarySupport and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities.Duties and ResponsibilitiesEssentialInteract directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptlyProcess orders, forms, applications and requestsProvide pricing, product, and delivery information upon requestDirect requests and unresolved issues to the appropriate resourceFormulate resolution and response to customer issuesUtilize Microsoft Dynamics CRM to record customer interactions and actions takenCommunicate and coordinate with internal departmentsFacilitate prospects through new account credit processAdditionalNoneSupervision of OthersNoneWork EnvironmentTypically work is performed in an office setting.Physical DemandsAble to sit and stand for extended periods of time.Able to move about office setting to complete responsibilities.Able to move freely around work and customer sites.Able to climb stairs, kneel, bend, and stoop.Frequent use of phone, computer, and office equipment.Able to lift up to 25 lbs.TravelNegligibleKnowledge, Skills, and AbilitiesRequiredStrong computer skills and able to learn company systems and processes.Strong verbal and written communication skills.Ability to work proficiently in Microsoft Excel and Word.Adheres to the companys values and ethical expectations.Able to effectively multitask with a strong attention to detail.Strong customer service skills.PreferredOne (1) year inside sales experience desiredMinimum one (1) year of B2B experienceTrade or technical school (Certificate or diploma) in an applicable field.Experience in transportation, lubricants, fuel, or a related industryOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.