Customer Service Specialist

Senergy Petroleum Llc; Arvada (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Senergy Petroleum Llc is seeking a detail-oriented Administrative Sales Support specialist to assist with order processing, customer inquiries, and coordination across departments in a Colorado operations office.

You will use Microsoft Dynamics CRM along with Excel and Word to manage records, respond to requests, and help move prospects through credit and ordering processes while delivering strong customer service.

Qualifications

• Strong computer skills and ability to learn company systems.
• Excellent verbal and written communication abilities.
• Ability to multitask with high attention to detail.

Responsibilities

• Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly.
• Process orders, forms, applications and requests.
• Provide pricing, product, and delivery information upon request.
• Direct requests and unresolved issues to the appropriate resource.
• Formulate resolution and response to customer issues.
• Utilize Microsoft Dynamics CRM to record customer interactions and actions taken.
• Communicate and coordinate with internal departments.
• Facilitate prospects through new account credit process.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Tools

Microsoft Dynamics CRM

Microsoft Excel

Microsoft Word

Job description

Job SummarySupport and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities.Duties and ResponsibilitiesEssentialInteract directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptlyProcess orders, forms, applications and requestsProvide pricing, product, and delivery information upon requestDirect requests and unresolved issues to the appropriate resourceFormulate resolution and response to customer issuesUtilize Microsoft Dynamics CRM to record customer interactions and actions takenCommunicate and coordinate with internal departmentsFacilitate prospects through new account credit processAdditionalNoneSupervision of OthersNoneWork EnvironmentTypically work is performed in an office setting.Physical DemandsAble to sit and stand for extended periods of time.Able to move about office setting to complete responsibilities.Able to move freely around work and customer sites.Able to climb stairs, kneel, bend, and stoop.Frequent use of phone, computer, and office equipment.Able to lift up to 25 lbs.TravelNegligibleKnowledge, Skills, and AbilitiesRequiredStrong computer skills and able to learn company systems and processes.Strong verbal and written communication skills.Ability to work proficiently in Microsoft Excel and Word.Adheres to the companys values and ethical expectations.Able to effectively multitask with a strong attention to detail.Strong customer service skills.PreferredOne (1) year inside sales experience desiredMinimum one (1) year of B2B experienceTrade or technical school (Certificate or diploma) in an applicable field.Experience in transportation, lubricants, fuel, or a related industryOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.