Customer Support Spec

Dynatect Manufacturing Inc; New Berlin (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Dynatect Manufacturing Inc. is seeking a Customer Support Specialist to manage the company email inbox, enter quotes and orders into the ERP system, and provide return authorizations. The role supports multiple departments and aims to improve data accuracy and response times.

Responsibilities include creating customer contracts, maintaining records, and meeting productivity and quality goals. Prior experience in manufacturing customer service is preferred and strong computer and organizational

Qualifications

• High School Diploma / GED or higher-level education required.
• Strong communication skills and data entry accuracy.
• Experience in customer service in a manufacturing environment preferred.
• Proficiency with Microsoft Office Suite (Word/Excel) and basic software navigating skills.

Responsibilities

• Monitor and route all incoming emails to the appropriate departments.
• Enter quotes, orders, and other information into the ERP system.
• Create and modify customer contracts as required.
• Generate up-to-date quotations to support Inside Sales.
• Provide return authorization numbers and instructions to customers.
• Schedule ship dates for orders within guidelines.
• Participate in meetings and process-improvement efforts.

Skills

Strong communication

Accurate data entry

Microsoft Office proficiency

Customer service experience

ERP data entry

Basic math skills

Organizational skills

Education

High School Diploma or GED

Tools

ERP system

Database software

Excel

Word

Job description

DESCRIPTION: Monitor all incoming correspondence to the company’s general email account and input applicable information into Dynatect’s ERP system, per internal and external requirements, in accordance with established policy guidelines.To accomplish this, it will require the Customer Support Specialist to:Distribute and respond to all incoming correspondence to Dynatect’s company email.Enter quotes, orders, and other information into the company’s ERP system.Submit quotations for existing and repeating items.Provide return authorization numbers.The Customer Support Specialist’s PRIMARY RESPONSIBILITIESWorks in a safe and courteous manner.Monitor all incoming correspondence to the company’s general email account.Facilitate communication and collaboration across multiple departments by responding to or distributing emails to the appropriate individuals in a timely manner.Perform order entry functions across applicable product groups.Accurately enter estimate information into Dynatect’s ERP system and support the Inside Sales department by generating and submitting up-to-date quotations, as needed.Create and modifies customer contracts, as required.Ensure that all administrative information is accurate and correct.Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department’s key performance indicators.Provide return authorization numbers and instructions to customers and representatives who would like to send in their product for evaluation/quotation.The Customer Support Specialist’s SECONDARY RESPONSIBILITIESSchedule ship dates for customer orders within established guidelines, as applicable.Actively support and participate in meetings, strategic initiatives, group goals, and continuous process improvement efforts.Understand and adhere to the Customer Service department’s “backup” policies.All other duties as assigned.The Customer Support Specialist’s SUPERVISORY RESPONSIBILITIES:None.SKILLS AND ABILITIESProven record of stable work history and good attendance required.Ability to communicate effectively both orally and in writing required.Basic math skills are required.Strong computer skills (database, word processing) and navigational ability among various business system software required.Organizational skills to maintain files and records effectively required.Previous telephone customer service or sales experience in a manufacturing environment is strongly preferred.Accurate data entry skills. Prior experience with database systems preferred.Knowledge of Microsoft Office Suite products (Word, Excel) to assist in developing and maintaining reports and data collection efforts preferred.KNOWLEDGE AND EXPERIENCEHigh School Diploma / GED or higher-level education required.Previous Customer Service or related experience preferred.TOOLS AND EQUIPMENT PROVIDEDPersonal desktop computer or laptop computer.Keyboard, mouse, etc. provided as needed.Telephone.Printer / Copier / Fax Machine.