Customer Service Specialist

ORW USA INC; Gardena (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

ORW USA INC in Gardena, CA is seeking a customer-focused support specialist to assist with post-sale services for automotive aftermarket customers. This on-site role supports high-volume inquiries via calls, emails, and social media, coordinating order tracking, warranties, and returns with internal teams and vendors.

Ideal candidates have 2+ years in sales support or a call center, strong communication skills, and proficiency with MS Office.

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years in sales support or call center.
• Bilingual Spanish/English is a plus.
• Proficient in MS Office.

Responsibilities

• Respond promptly and professionally to high-volume calls, emails, and social media inquiries.
• Provide order tracking and follow-up support to address customer service inquiries.
• Assist customers with product warranties and claims, ensuring satisfaction with both in-house and vendor products.
• Manage and resolve damage reports and returns by working directly with vendors and internal teams.
• Collaborate with management, peers, and staff to problem-solve and create a positively consistent customer experience.

Skills

Communication skills

MS Office

Problem solving

Spanish bilingual

Team collaboration

Call center experience

Education

High School diploma

Tools

CRM systems

Job description

Join a fast-paced, high-performing team supporting customers who are passionate about customizing their trucks, Jeeps, and SUVs. In this role, you’ll go beyond basic customer service — you’ll solve complex issues, build lasting customer relationships, and deliver a best-in-class post-sale experience.This is an excellent opportunity for someone who enjoys problem-solving, thrives in a high-volume environment, and has an interest in the automotive aftermarket industry.If you’re passionate about trucks, Jeeps, off-road builds, or eager to learn, this could be the perfect role for you.*This is a full-time, onsite position based at our corporate office in Gardena, CA. This is not a remote role.*About Us4 Wheel Parts and Off-Road Warehouse are premier destinations for customizing trucks, Jeeps, and SUVs for both off-road and on-road performance. With over 47 retail locations, multiple e-commerce websites, a dedicated contact center, and multiple warehouses, we are committed to delivering high-quality parts, expert advice, and outstanding customer service to automotive enthusiasts nationwide.Responsibilities:Respond promptly and professionally to high-volume calls, emails, and social media inquiries, ensuring the highest levels of customer serviceProvide order tracking and follow-up support to address customer service inquiriesAssist customers with product warranties and claims, ensuring satisfaction with both in-house and vendor productsManage and resolve damage reports and returns by working directly with vendors and internal teamsCollaborate with management, peers, and staff to problem-solve and create a consistently positive customer experienceQualifications:• High School diploma or equivalent experience required• 2+ years of sales support or call-center-based customer service experience• Ability to work independently as well as collaboratively with team members• Strong written, verbal, and interpersonal communication skills• Excellent analytical, problem-solving, and decision-making abilities• Proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint• Bilingual in Spanish/English) is a plus• OEM or aftermarket automotive industry experience is a plus• Familiarity with truck, Jeep, and SUV aftermarket parts and accessories preferredAdditional InformationRole level and compensation may vary based on experience and skill set.We are committed to working with and providing reasonable accommodation for individuals with disabilities. Please speak with the hiring manager if you need accommodation during the interview process.ORW | 4WP is an EEO/AA - W/V/D/M employer and is proud of our diverse workforce. All employment offers are contingent upon the successful completion of a background check.We use E-Verify to determine employment eligibility for all new hires in partnership with the U.S. Social Security Administration (SSA) and the U.S. Department of Homeland Security (DHS).