Customer Service Specialist

Meridian Behavioral Healthcare, Inc.; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Holiday pay

Comprehensive health benefits

Dental & vision benefits

Wellness benefits

403(b) with company match

Tuition reimbursement

Career growth opportunities

Employee perks & discounts

Supportive resources

Job summary

Meridian Behavioral Healthcare, Inc. is seeking a Customer Service Specialist to be the first point of contact for clients, providing a welcoming, supportive experience in person and by phone. You will help keep daily operations running smoothly while connecting individuals to care.

Responsibilities include greeting clients, scheduling, handling payments, and supporting program operations to ensure services are accessible and efficient.

Qualifications

• Associate's degree (preferred) with clerical/reception or billing experience.
• High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred).
• Bilingual skills a plus.
• Ability to type 27 WPM and pass required assessments.

Responsibilities

• Greet and assist clients, answering questions and directing them to appropriate services
• Provide administrative support including scheduling, correspondence, filing, and office coordination
• Collect co-payments, manage deposits, and maintain related financial records
• Support departmental operations and contribute to overall program success

Skills

Customer service

Clerical experience

Typing 27 WPM

Bilingual

Education

Associate's degree

High School Diploma/GED

Job description

Why Meridian?

For over 50 years, Meridian Healthcare has provided compassionate care to individuals facing mental health and substance use challenges. Guided by our H.E.A.R.T. values-Hope, Empathy, Accountability, Resilience, and Teamwork-we are dedicated to transforming lives and strengthening communities across North Central Florida.

About the Role

As a Customer Service Specialist, you'll be the first point of contact for clients, creating a welcoming, supportive experience both in person and by phone. In this vital role, you'll help keep daily operations running smoothly while connecting individuals to the care they need.

Key Responsibilities:

• Greet and assist clients, answering questions and directing them to appropriate services
• Provide administrative support including scheduling, correspondence, filing, and office coordination
• Collect co-payments, manage deposits, and maintain related financial records
• Support departmental operations and contribute to overall program success

What We're Looking For

• Associate's degree (preferred) with clerical/reception or billing experience
  OR
• High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred)
• Bilingual skills a plus
• Ability to type 27 WPM and pass required assessments

Why You'll Love Working Here

Supportive, mission-driven team culture
Generous PTO + holidays
Comprehensive health, dental, vision & wellness benefits
403(b) with company match
Tuition reimbursement & career growth opportunities
Employee perks, discounts & supportive resources

Make an Impact

Be part of a team that brings hope and healing to the community every day.

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.