Customer Service Specialist

Kontoor Brands, Inc.; Fisher Park (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and wellness resources

Discounts on apparel

Four weeks of paid parental leave

Flexible Fridays

Tuition reimbursement

Job summary

Kontoor Brands, Inc. is looking for a customer service professional in Fisher Park, North Carolina. This role involves acting as a liaison to solve complex customer issues related to order management and provide support to both customers and sales teams.

The ideal candidate will have at least 3 years of customer service experience and be proficient in tools such as Excel. Flexible work benefits are provided, including health resources and tuition reimbursement.

Qualifications

• Minimum of 3 years of customer service experience.
• Proficient in Excel and other computer skills.
• Excellent communication skills, both written and oral.

Responsibilities

• Interact with customers to resolve order management issues.
• Maintain effective communication with sales team and management.
• Handle customer issues to meet departmental goals.

Skills

Customer service experience

Strong computer skills (Excel, Word)

Excellent communication skills

Problem solving

Organizational skills

Education

High School Diploma or Equivalent

Tools

SAP

Job description

Job Summary

This position is primarily responsible for acting as a liaison between the customer, sales, and CS management to resolve complex customer issues regarding order management and customer service, and the resultant follow-up. It involves strong interdepartmental interaction to provide complete and accurate information and support for customers, sales team, and management.

Duties and Responsibilities

• Interacts with external and internal customers related to the final on-time delivery of orders.
• Acts as a support and resource for day-to-day activities within the department.
• Maintains effective communication with other CS reps, supervisors, customers, and sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/or plan of action.
• Efficiently handles all customer issues to meet departmental goals.
• Assists management with special projects as needed.
• Reviews and releases orders to the Kontoor distribution centers daily to ensure constant workflow and prevent downtime for DC personnel.
• Responsible for setup and maintenance of value-added services as well as ensuring services are priced and billed correctly to avoid chargebacks.
• Maintains instruction manual of assigned accounts for co-workers and as a training tool for new reps.

Qualifications

• High School Diploma or Equivalent required.
• Minimum of 3 years of customer service experience.
• SAP experience would be beneficial but not required.
• Strong computer skills (Internet, Excel, Word) – Proficient in Excel.
• Excellent communication skills (written, oral).
• Analytical thinking – problem solving.
• Excellent organizational skills with the ability to multitask with a high level of attention to detail.
• Works productively without supervision.
• Ability to work as part of a team.

Leadership Competencies

• Global Agility – Be open and adapt quickly when things change.
• Purposeful Integrity – Do the right thing, even when no one is watching.
• Strategic Foresight – Think ahead and plan for what’s coming.
• Customer Centric Innovation – Find better ways to serve our customers.
• Urgency for Impact – Act fast and get results that matter.
• Bold Accountability – Take ownership of your work and results.
• Empowered Collaboration – Work well with others to get things done.

Benefits

Kontoor Brands offers a comprehensive benefits program, including health and wellness resources, discounts on apparel, four weeks of paid parental leave for eligible new parents, flexible Fridays, and tuition reimbursement. The benefits provide choice and flexibility to meet individual and family needs.

EEO Statement

Kontoor Brands, Inc. is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans and the disabled. Kontoor Brands is committed to providing equal opportunities in employment, and treating its associates and applicants without discrimination on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.