Helly Hansen - FT Retail Floor Supervisor

Kontoor Brands, Inc.; Boston (MA); On-site; USD 60,174,000 - 73,784,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Employee discounts

Flexible schedule

Holiday Pay

Paid Time Off

Job summary

Kontoor Brands, Inc. is seeking a Retail Floor Supervisor to open/close the store, coach staff on customer engagement, loyalty, and store execution. You will support the Store Manager in maintaining standards and driving sales while ensuring policies are followed.

The company values diverse backgrounds and teamwork. The role emphasizes leading by example in customer service, merchandising, safety, and daily operations, with a focus on achieving personal and store targets and delivering an

Qualifications

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Open availability, including evenings, weekends, and holidays.

Responsibilities

• Brand Experience / Customer Service: uphold high retail standards, engage customers, promote rewards program, learn product trends, achieve sales targets.
• Visual, Operation, and Safety: maintain visual merchandising, open/close the store, POS integrity, safety and loss-prevention tasks.
• Leadership: act as Manager on Duty, assign tasks, train new team members, manage labor and payroll per Store Manager guidance.

Skills

Customer service

Retail experience

Communication

Job description

Who We Are

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting: Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has a long legacy of delivering first-to-market innovations, including the first supple waterproof fabrics over 140 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the award winning and patented H2Flow™, temperature regulating system.

Recently, Helly Hansen won the coveted Outside Magazine “Gear of the Year” award for the Odin Infinity Insulated Jacket, which features proprietary technologies including Lifaloft™, insulation and Lifa Infinity Pro™, a waterproof breathable construction made without chemical treatments, providing long-lasting durable water resistance (DWR) without a coating, continuing our innovation. Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams, and over 200 ski resorts and mountain guiding operations around the world. Helly Hansen’s outerwear, base layers, sportswear, footwear, and workwear and sold in more than 40 countries and are trusted by professionals and enthusiasts around the world.

Position Summary

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day-to-day store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Brand Experience / Customer Service

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
• Initiates conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assists customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and leads the team to achieve goals.
• Proactively learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.

Visual, Operation, and Safety

• Ensure the visual merchandising standards are met and the sales floor is clean, organized, and well-stocked.
• Assist in leading daily store operations, including opening and closing maintaining point-of-sale integrity, freight processing, loss prevention and safety initiatives.
• Merchandises designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and reports them immediately to the Store Manager and Human Resources.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.

Leadership

• Acts as Manager on Duty on a rotating basis.
• Assign tasks as needed to team members to support achievement of daily goals.
• Provide in-the-moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
• Assists onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.
• Executes the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.

Position Competencies

• Bold Accountability: Guides the team by delegating tasks, following up and ensuring shift goals and priorities are achieved
• Customer Centric Innovation: Leads the team in customer engagement and loyalty while sharing ideas to improve selling effectiveness.
• Empowered Collaboration: Supports Store Manager by sharing ideas and encouraging a environment of feedback, creativity, and learning by sharing best practices and asking for feedback.
• Global Agility: Demonstrates and encourages the team to be flexible in responding to evolving business needs and embraces feedback or changes with a positive attitude.
• Strategic Foresight: Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.
• Purposeful Integrity: Upholds the values of Kontoor Brands by respecting differences, modeling ethical behavior, and reporting concerns or policy violations appropriately.
• Urgency for Impact: Assess store conditions and identify opportunities to improve visual presentation and store readiness to drive results.

Job Requirements

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Open availability, including evenings, weekends, and holidays.

Essential Functions

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits

• Pay Range for this position is: $21-$25.75
• Competitive health, dental, and vision insurance.
• Optional short- and long-term disability insurance.
• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Holiday Pay
• Paid Time Off including vacation and sick time.
• Bonuses based on achieving store and personal targets.

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Kontoor Brands, Inc. Diversity Vision Statement

Kontoor Brands is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of Kontoor Brands is enhanced through initiatives that promote diversity throughout Kontoor Brands around the world. Kontoor Brands is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans and the disabled. Kontoor Brands is committed to providing equal opportunities in employment, and treating our Kontoor Brands associates and Kontoor Brands applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.