Customer Service Specialist

Shannon Kuhn Insurance; Covington (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual Base Salary

Bonus Opportunities

Paid Time Off

Retirement Plan

Career Growth

Mon-Fri Schedule

Hands-on Training

Job summary

Shannon Kuhn Insurance in Covington, LA seeks an enthusiastic, customer-focused professional to support policy servicing and client retention. You will build strong client relationships via phone, email, and in person, handle policy changes and renewals, and promote household bundling for enhanced protection.

The ideal candidate is dependable, detail-oriented, and eager to learn within a supportive, team-driven agency culture.

Qualifications

• Active Louisiana Property & Casualty or Personal Lines license is required.
• Strong communication and relationship-building skills.
• Ability to multi-task in a fast-paced agency environment.

Responsibilities

• Provide exceptional customer service and build strong relationships with clients through phone, email, and in-person interactions.
• Assist customers with policy changes, renewals, billing questions, coverage reviews, and general service requests.
• Identify opportunities to improve customer protection through household bundling and additional coverage recommendations.
• Retain existing clients by delivering a positive, solution-focused customer experience.
• Process policy endorsements and customer requests accurately and efficiently.
• Answer incoming calls promptly and return customer messages in a timely manner.

Skills

Customer service

Relationship building

Communication

Problem solving

Multitasking

Education

Louisiana Property & Casualty License

Job description

Job Description

We are looking for an enthusiastic person with a positive attitude who enjoys helping people and building strong client relationships. This position focuses on customer retention, policy servicing, and identifying household bundling opportunities to better protect our clients.

Job Description

We are looking for an enthusiastic person with a positive attitude who enjoys helping people and building strong client relationships. This position focuses on customer retention, policy servicing, and identifying household bundling opportunities to better protect our clients.

The ideal candidate is professional, dependable, and detail-oriented. We are looking for someone who is willing to learn and grow with our agency while contributing to a supportive, team-oriented environment.

Benefits

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Retirement Plan
• Career Growth Opportunities
• Mon-Fri Schedule
• Hands on Training

Responsibilities

• Provide exceptional customer service and build strong relationships with clients through phone, email, and in-person interactions.
• Assist customers with policy changes, renewals, billing questions, coverage reviews, and general service requests.
• Identify opportunities to improve customer protection through household bundling and additional coverage recommendations.
• Retain existing clients by delivering a positive, solution-focused customer experience.
• Process policy endorsements and customer requests accurately and efficiently.
• Answer incoming calls promptly and return customer messages in a timely manner.
• Verify and update customer contact information during each interaction.
• Maintain knowledge of insurance products, underwriting guidelines, company procedures, and compliance requirements.
• Collaborate with team members to resolve customer concerns and support agency goals.
• Follow up with clients regarding renewals, coverage updates, and account servicing needs.
• Participate in ongoing training and professional development opportunities.
• Help contribute to a positive, energetic, and team-oriented office environment.

Requirements

• Active Louisiana Property & Casualty or Personal Lines License required.
• Positive, enthusiastic, and customer-focused attitude.
• Willingness to learn, grow, and be coachable in a fast-paced agency environment.
• Strong communication and relationship-building skills.
• Excellent customer service and problem-solving abilities.
• Professional phone and communication etiquette.
• Strong attention to detail with the ability to multitask, prioritize, and follow through.
• Ability to handle challenging situations professionally and with empathy.
• Team player who works well with others and contributes to a positive office culture.
• Self-motivated, dependable, and goal-oriented.
• Comfortable identifying customer needs and recommending additional coverage or bundling opportunities.
• Ability to adapt quickly, learn new systems, and stay organized in a fast-moving environment.
• Strong work ethic with a commitment to delivering an exceptional client experience.

Company Description

Shannon Kuhn Insurance is a fast-growing, well-established agency located in Covington, just behind Home Depot. We’re known for doing insurance differently—by truly caring about our clients, listening to their needs, and matching them with coverage that fits their lives (not a one-size-fits-all policy).

Our team takes pride in exceptional service, strong relationships, and a supportive, team-first culture. As our agency continues to grow, we’re looking to add motivated, service-driven professionals who want more than just a job—they want a career with purpose, stability, and room to grow.