Customer Service Specialist

Skimo Co / SkyRun; Cottonwood Heights (UT); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Pro-deals

Job summary

Skimo Co in Cottonwood Heights is seeking a customer-focused team member to help customers find the perfect backcountry skiing gear. You’ll engage with clients via in-store, phone, and online channels, promoting gear knowledge and exceptional service.

Your role is to nurture a passion for climbing and skiing while performing order checks, returns handling, and proactive problem solving. Pro-deals accompany the role as part of the benefits.

Qualifications

• Patience for extensive conversations about gear.
• Excellent written and oral communication skills, including grammar and spelling.
• Attention to detail and ability to follow through on tasks.
• Team player who is willing to assist fellow team members when necessary.

Responsibilities

• Become an expert on the latest skimountaineering gear.
• Provide superior customer service online, on the phone, and in the store.
• Listen to customers and understand their needs and desires.
• Prioritize and answer emails ranging from gear questions to warranty issues.
• Answer online questions from customers about specific pieces of gear.
• Check orders for accuracy and compatibility between products.
• Problem solve with team members to troubleshoot issues customers may have.
• Help on the sales floor during busy times.
• Operate our Point of Sale system for sales, returns, and warranties.
• Answer phones and process customer requests with our POS.
• Navigate our website competently to help answer customer questions.
• Attend all brand clinics.
• Starting late September.

Skills

Patience for gear conversations

Excellent written and oral comms

Attention to detail

Team player

Job description

Ski with us in the morning and then interact with ouramazing customers through email, phone, and online to help them find theperfect gear! Your primary role will be nurturing everyone's innate passion forclimbing and skiing mountains. It's the ultimate form of exercise with a hugereward: skiing!

Located near the mouth of Big Cottonwood Canyon,Skimo Co is 100% focused on backcountry skiing. We offer competitive wages,opportunities for advancement, and of course, pro-deals on all the tools of thetrade.

Duties:

• Become an expert on the latest skimountaineering gear.
  
• Provide superior customer service online,on the phone, and in the store.
• Listen to customers and truly understandtheir needs and desires.
  
• Prioritize and answer emails ranging from gear questions towarranty issues.
  
• Answer online questions from ourcustomers about specific pieces ofgear.
• Check orders for accuracy andcompatibility between products.
  
• Problem solve with team members totroubleshoot any issues our customers may have.
  
• Help on the sales floor during busytimes.
  
• Operate our Point of Sale system for sales,returns, and warranties.
  
• Answer phones and process customer requestswith our POS.
  
• Navigate our website competently to helpanswer customerquestions.
• Attend all brand clinics.
  
• Starting late September.

Requirements:

• Patience for extensive conversationsabout gear.
  
• Excellent written and oral communicationskills, including grammar and spelling.
  
• Attention to detail and ability to followthrough on tasks.
  
• Team player who is willing to assistfellow team members whennecessary.