26/27 Seasonal Customer Service Representative (Full-time)

Powder7; Golden (CO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Ski pass reimbursement

Discounts on gear

Product testing

Access to industry perks

Company events

Delivering stoke to our customers one_

Job summary

Powder7 is seeking a Customer Service Associate to be the first line of contact for customers. You will sign up customers for in-store appointments, answer phones, and respond to emails, drawing on product knowledge to recommend ski gear within their budget and preferences.

You will need strong writing abilities and a positive, professional demeanor with customers and coworkers. Stay up-to-date on current gear and help with order changes, returns, and pickups as part of a collaborative team.

Qualifications

• Must be available to work holidays including Thanksgiving and Christmas.
• Must be available to work at least 1 weekend day each weekend of the winter season.
• High attention to detail and focus.
• Time management skills, ability to juggle multiple priorities.
• Problem solving and critical thinking.
• Ability to work in a fast-paced team environment.
• Strong communication skills, both written and verbal.

Responsibilities

• Recommend and sell gear, adjust orders, and solve customer issues via in-store, phone, and email.
• Assess and check-in customer's equipment for services (tunes, mounts, repairs).
• Perform binding adjustments on skis with alpine bindings.
• Assist customers with order and service pickups; sign out service tickets.
• Process returns, refunds, and order cancellations.
• Edit customer orders before fulfillment and coordinate with other departments; document requests in backend notes.
• Assist shipping with basic tasks on busy days.
• Maintain storefront cleanliness and restock inventory as needed.
• Stay updated on Powder7 product offerings and new gear.
• Move, organize, and desticker demos for trained listers.
• Other tasks as assigned by managers and supervisors.

Skills

Attention to detail

Time management

Problem solving

Teamwork

Written communication

Verbal communication

Customer service mindset

Job description

Description

In this role you will operate as the first line of support for all customer interactions at Powder7. You will be responsible for signing up for in-store appointments, answering phones, and responding to emails. Customer Service Associates are experts in product knowledge and can provide customers with the best ski or gear recommendations given their ability, preferences, and budget. You should have excellent and thorough writing skills, and the ability to act positively and professionally with customers and coworkers alike.

Role Responsibilities

• Be able to recommend and sell gear, adjust orders, and solve customer issues via all three facets of customer service interactions:
  • In Store
  • Phone
  • Email
• Assess and check-in customer\'s equipment for appropriate services for our team of techs (tunes, mounts, repairs, etc.)
• Perform binding adjustments for customers on skis with all alpine bindings in store
• Assist customers with order and service pickups, including having customers sign out all service tickets upon pickup.
• Process returns, refunds, and order cancellations.
• Edit customer orders before fulfillment, and communicate interdepartmentally to make appropriate adjustments. Including:
  • Documenting customer requests/interactions in backend order notes system using clear and concise written communication.
  • Physically communicating with members of other departments with customer requests/order adjustments that directly affect those departments.
• Assist the shipping team with basic tasks (box making, order picking) on busy shipping days.
• Assist in cleaning the storefront and putting up all gear on the storefront floor continuously throughout the day, and restocking inventory in the store as needed.
• Maintain cleanliness of Customer Service office and workspaces. Including: taking out trash/recycling, cleaning/maintaining kitchen and coffee machines, and restocking merchandise left around workspaces.
• Stay up to date on current product offerings at Powder7 and new/incoming gear
• Move, organize, and clean/de-sticker tuned demos for the trained listers.
• Other tasks as assigned by managers and supervisors.

What we offer

• Ski pass reimbursement (paid at the end of the season)
• Product testing
• Discounts on gear
• Access to industry perks
• Company events
• Delivering stoke to our customers one piece of gear at a time

Requirements

• Must be available to work holidays including the week of Thanksgiving and Christmas
• Must be available to work at least 1 weekend day each weekend of the winter season
• High attention to detail and focus
• Time management skills, ability to juggle multiple priorities
• Problem solving and critical thinking
• Ability to work in a fast-paced team environment
• Strong communication skills, both written and verbal