Customer Service Specialist

Weston Snowboards Inc.; Lakewood, Northern (CO, KY); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Board of Your Own Weston board

Industry pro deals

Powder days

Job summary

Weston Snowboards Inc. is seeking motivated individuals to support us seasonally from September to March in a remote, part-time customer service role.

You will handle phone, email, and live chat inquiries, while learning quickly and collaborating with events and warranty teams. Ideal candidates are patient, love solving problems for customers, have snowboard/ski retail experience or strong backcountry gear knowledge, and can work independently.

Qualifications

• Empathy and emotional intelligence to connect with customers.
• Active listening to understand and resolve needs.
• Backcountry gear knowledge to guide product picks.
• Community focus aligning with Weston values.
• Problem-solving approach for customer issues.
• Interest in safety and backcountry protocols.

Responsibilities

• Relationship Building: Cultivate genuine connections with our community through high-touch, personalized support.
• Proactive Advocacy: Anticipate customer needs and resolve issues before they arise.
• Backcountry Concierge: Guide customers to gear for their backcountry goals using deep technical knowledge.
• Customer Voice: Translate user feedback into actionable insights for product and leadership teams.
• Empathetic Resolution: Address warranty and technical inquiries with empathy to get customers back outdoors.
• Memorable Communication: Deliver clear, warm, and professional communication across channels.

Skills

Empathy

Active listening

Backcountry knowledge

Community oriented

Problem solving

Safety mindset

Board/gear knowledge

Industry experience 1-2 yrs

Education

High School diploma or GED preferred

Job description

Do you have a passion for snowboarding, skiing, and splitboarding? Are you interested in an opportunity to work with one of the worlds largest backcountry brands? Weston is looking to expand our team for the 26/27 season with a couple of part-time customer service slayers.

Job Overview

We are looking for motivated individuals to support us seasonally from September - March, with potential for recurring seasonal employment. The ideal candidate will be patient, love solving problems for customers, have worked in a ski/snowboard retail or customer service position, have technical knowledge of backcountry gear (and loves talking about it), and be able to learn quickly and work independently. You will join us on our front line of customer interaction via timely responses to phone calls, emails, and live chat inquiries. Additionally, you may also work with our events team, as well as warranty department.

The Basics

Hours Monday-Friday between 10:00 AM - 6:00 PM MST. Can be performed anytime during these hours with a 1-hour per day minimum. Our mantra is: get your work done when it needs to be done and done well.

Location Remote.

Duration September - March.

Commitment 10-20 hours per week, depending on staffing needs. Hours will fluctuate during the season.

Wage $20 per hour.

Experience / Education None required. Ski/snowboard industry experience strongly preferred. High school diploma or GED preferred.

The Perks

A Board of Your Own

You'll get a Weston board to keep. Ride it, beat it up, and tell us what you learn - that feedback loop is part of the job.

Industry Pro Deals

Working here opens the door to pro pricing across a long list of other brands in the outdoor industry. Your whole kit gets cheaper.

Powder Days

Powder days are a real thing here. When it dumps, we ride and make the work up. Same mantra as always - get it done, and done well.

Key Responsibilities

• Relationship BuildingCultivate genuine connections with our community by providing high-touch, personalized support that makes every customer feel like part of the Weston family.
• Proactive AdvocacyAnticipate customer needs and resolve issues before they
• Backcountry ConciergeServe as a trusted advisor, using your deep technical knowledge to guide customers toward the perfect gear for their specific backcountry goals.
• Customer VoiceAct as the primary advocate for our users, translating their feedback into actionable insights for our product and leadership teams to constantly improve the experience.
• Empathetic ResolutionApproach warranty and technical inquiries with empathy, focusing on getting customers back into the mountains as quickly and smoothly as possible.
• Memorable CommunicationDeliver clear, warm, and professional communication that leaves a lasting positive impression across all channels.

What We're Looking For

• Empathy & Emotional IntelligenceA natural ability to step into our customers' boots, understanding their frustrations and celebrating their adventures.
• Active ListeningA commitment to truly hearing what customers need, allowing you to provide solutions that are both technical and personal.
• Backcountry PassionateAn intimate understanding of technical gear combined with the excitement to share that knowledge with beginners and pros alike.
  • Knowledge or experience with Weston boards/skis is a plus
  • 1-2 years ski/snowboard industry or shop experience is a plus
• Community DrivenAlignment with Weston's core values of Community, Safety, and Sustainability, and a desire to foster those values in every interaction.
• Solution Seekers1-2 years of service-oriented experience with a proven track record of resolving complex situations with a positive attitude.
• Safety MindsetMinimum AIARE Level 1 preferred to help guide our community toward safe and responsible backcountry travel.

Weston Backcountry · 1492 Ammons St., Lakewood, CO 80214 · [e-mail]

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