Customer Service Specialist

RXinsider LTD.; Columbus, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

RXinsider LTD. is seeking a Customer Service Coordinator to partner with Sales, Operations, Finance and Quality to deliver a high-touch customer experience from implementation through ongoing support.

You will be the proactive voice of the customer, uncovering insights to shape strategy and drive growth. Requirements include 1–3 years in customer service, CRM/ERP proficiency, and strong Microsoft 365 skills.

Qualifications

• High school diploma or GED required; higher degree preferred.
• 1–3 years in customer service, inside sales, or related fields.
• CRM and ERP proficiency highly valued.

Responsibilities

• Communicate with care with customers via phone, email, and CRM.
• Collaborate with Sales, Operations, Finance and Quality for seamless service.
• Document issues, coordinate resolutions, and monitor service levels.
• Support account implementations and ongoing customer success initiatives.
• Provide timely, clear, and courteous responses to inquiries.

Skills

Effective communicator

Multitasking

MS 365

CRM proficiency

ERP proficiency

Customer empathy

Education

High school diploma or GED

Associate or Bachelor's preferred

Tools

CRM

ERP

Microsoft 365

Job description

At our core, we live and breathe three values:

• Care: We treat every customer and each other with empathy, respect, and genuine concern.
• Commitment: We’re dedicated to following through on our promises and going the extra mile to exceed expectations.
• Excellence: We constantly raise the bar, seeking innovative ways to deliver top tier service and continuous improvement.

We believe that when you embrace Care, Commitment, and Excellence, you power extraordinary customer journeys and help our company and your career soar.

The Role: Customer Service Coordinator

You’ll serve as our customers trusted “partner,” collaborating closely with Sales, Operations, Finance, and Quality to ensure a seamless, high touch experience from implementation through ongoing support. You’ll be the proactive voice of the customer, uncovering insights to shape strategy and drive growth.

What You’ll Do

• Communicate with Care
  • Engage customers via phone, email, and CRM to build genuine relationships and anticipate their needs.
  • Triage inbound concerns, document quality issues, coordinate returns, and guide timely resolutions.
• Demonstrate Commitment
  • Partner with Sales on new account implementations, ensuring a flawless handoff from sale to production.
  • Make proactive outbound calls to share order updates, handle credit requests, and surface critical service level changes.
• Pursue Excellence
  • Monitor high volume inquiries, craft clear, courteous responses, and maintain our customer items database with precision.
  • Collaborate cross functionally on labeling changes, recalls, cost savings initiatives, and special projects to continuously optimize our processes.

Qualifications

What You Bring

• Experience & Education:
  • High school diploma or GED required, associate’s or bachelor’s degree preferred.
  • 1 to 3 years in customer service, inside sales, account management, or related fields (pharmaceutical experience a plus!).
  • CRM and ERP proficiency highly valued.
• Skills & Abilities:
  • Masterful communicator who keeps customers and colleagues informed, confident, and delighted.
  • Sharp multitasker who thrives under pressure and pivots effortlessly to meet shifting priorities.
  • Tech savvy with full Microsoft 365 suite; comfortable navigating phone systems, CRM, and ERP tools.
• Competencies:
  • Inspires trust and collaboration by actively listening, welcoming feedback, and fostering inclusivity.
  • Emotionally intelligent, accountable, and solutions oriented always striving for excellence in every interaction.
  • Persuasive facilitator who empowers customers to engage fully in implementation and growth initiatives.