Customer Service Specialist

RiseMe; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

RiseMe in Columbus, OH is seeking a Customer Service Coordinator to build strong relationships with customers by phone, email, and through our CRM. You will triage concerns, coordinate returns, and work with Sales on account implementations to ensure a seamless handoff from sales to production.

Ideal candidates have 1–3 years in customer service, a high school diploma or GED, and familiarity with CRM/ERP tools; proficiency with Microsoft 365 is a plus.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1 to 3 years in customer service, inside sales, account management, or related fields (pharmaceutical experience a plus!).
• CRM and ERP proficiency highly valued.

Responsibilities

• Communicate with Care Engage customers via phone, email, and CRM to build genuine relationships and anticipate their needs.
• Triage inbound concerns, document quality issues, coordinate returns, and guide timely resolutions.
• Demonstrate Commitment Partner with Sales on new account implementations, ensuring a flawless handoff from sale to production.
• Make proactive outbound calls to share order updates, handle credit requests, and surface critical service level changes.
• Pursue Excellence Monitor high volume inquiries, craft clear, courteous responses, and maintain our customer items database with precision.
• Collaborate cross functionally on labeling changes, recalls, cost savings initiatives, and special projects to continuously optimize our processes.

Skills

Excellent communication

Customer focus

Multitasking

Relationship building

Education

High school diploma or GED

Associate degree

Bachelor’s degree preferred

Tools

CRM software

ERP systems

Microsoft 365

Job description

Job Details

Job Location: Columbus OH - Columbus, OH, Salary Range: Undisclosed

Our Values

At our core, we live and breathe three values: Care: We treat every customer and each other with empathy, respect, and genuine concern. Commitment: We’re dedicated to following through on our promises and going the extra mile to exceed expectations. Excellence: We constantly raise the bar, seeking innovative ways to deliver top tier service and continuous improvement. We believe that when you embrace Care, Commitment, and Excellence, you power extraordinary customer journeys and help our company and your career soar.

The Role

Customer Service Coordinator

What You’ll Do

• Communicate with Care Engage customers via phone, email, and CRM to build genuine relationships and anticipate their needs.
• Triage inbound concerns, document quality issues, coordinate returns, and guide timely resolutions.
• Demonstrate Commitment Partner with Sales on new account implementations, ensuring a flawless handoff from sale to production.
• Make proactive outbound calls to share order updates, handle credit requests, and surface critical service level changes.
• Pursue Excellence Monitor high volume inquiries, craft clear, courteous responses, and maintain our customer items database with precision.
• Collaborate cross functionally on labeling changes, recalls, cost savings initiatives, and special projects to continuously optimize our processes.

Qualifications

What You Bring

Experience & Education

• High school diploma or GED required, associate’s or bachelor’s degree preferred.
• 1 to 3 years in customer service, inside sales, account management, or related fields (pharmaceutical experience a plus!).
• CRM and ERP proficiency highly valued.

Skills & Abilities

• Masterful communicator who keeps customers and colleagues informed, confident, and delighted.
• Sharp multitasker who thrives under pressure and pivots effortlessly to meet shifting priorities.
• Tech savvy with full Microsoft 365 suite; comfortable navigating phone systems, CRM, and ERP tools.

Competencies

• Inspires trust and collaboration by actively listening, welcoming feedback, and fostering inclusivity.
• Emotionally intelligent, accountable, and solutions oriented always striving for excellence in every interaction.
• Persuasive facilitator who empowers customers to engage fully in implementation and growth initiatives.